Jira Service Management 10.3.x Long Term Support release change log

Jira Service Management 10.3.x upgrade notes

On this page

Related content

  • No related content found

Still need help?

The Atlassian Community is here for you.

Ask the community

Jira Service Management 10.3 is a Long Term Support release, and this change log gives you an overview of what's changed in earlier versions. 


About Long Term Support releases
We recommend upgrading Jira Service Management regularly. However, if your organization's process means you only upgrade about once a year, upgrading to a Long Term Support release may be a good option, as it provides continued access to critical security, stability, data integrity, and performance issues until this version reaches end of life.

 

Jump to...



End of Life policy

Atlassian supports feature versions for two years after the first major iteration of that version was released. Once a version reaches End of Life (EOL), you won't receive support for it. Here are the EOL dates for Jira Service Management 10.3, 5.12, and 5.4. More about our End of Life policy

10.3

5 December 2026

5.12

29 November 2025

5.4

31 January 2025

Top features

Here's a summary of the great new features awaiting your users, in each release between 10.3 and 5.12.

10.3

This is a Long Term Support release.

  • Dark theme is officially here
  • Light theme becomes the new default
  • ProForma app becomes free of charge
Release notes
10.2
  • Restrict comment visibility to a group or role
  • Automatic approver refresh for Assets custom fields
  • Preventing data loss when changing cardinality in Assets
  • Accessibility improvements for low-vision and keyboard-only users
  • New login experience with two-step verification
  • Turn off the lights in Jira automation
  • Your logo in light and dark
  • New header color in the original theme
  • Image attachments thumbnails in emails
  • Secrets management just got more secure
  • Jira automation support for Microsoft Teams webhooks
  • Component validations for disabled automation rules
  • Connectivity check for sharing usage data
  • Integrity Checker improvements
  • Changes to metrics served by the JMX exporter
  • Alert, metric, and statistics logs in Jira automation
Release notes
10.1
  • Share usage data
  • Automation rule validation
  • Webhooks auditing
  • Secure your Jira Mobile iOS devices with OAuth 2.0

  • Streamline your request intake process

  • Automation access restrictions

Release notes
10.0
  • Jira Service Management 6.0 renamed to Jira Service Management 10.0
  • Introducing Data Center Security Hub
  • Upgrade to Atlassian Data Center Platform 7
  • Avoid surprises with the change calendar
  • Request type field now available in the issue view
  • View all assets imports from one place
  • REST API documentation upgrade
  • ProForma updates
  • Turn off the lights with dark theme
  • Java 17 becomes the default
  • End of support for the H2 database engine
  • Updates to Jira automation
  • Velocity template and allowlist security improvements
  • New default endpoint security annotations for filters
  • Security monitoring and alerts
  • Enabling attachment storage in Amazon S3 without a feature flag
  • Almost out of user licenses? Get an early alert
Release notes
5.17
  • Introducing support for the Client Credential Grant Flow in Application links
Release notes
5.16
  • Changes to Groovy scripting in Assets
  • Enhancements to Assets archiving
  • Optimized workload reports for better performance and usability
Release notes
5.15
  • Archive unused Assets objects
  • Improvements to modal dialogs in Assets
Release notes
5.14
  • Mention customers from the issue view
  • The ATST app upgraded to 1.54.0 with a new health check
  • Archive issues with Jira Automation
Release notes
5.13
  • Run multiple Assets imports in parallel
  • Boost productivity with inline editing
  • New editor for print label templates and textarea attributes in Assets
  • Store Assets attachments more efficiently in the S3 object storage
  • Always view the oldest or newest comments first
  • Update the description of multiple issues at the same time
  • Add watchers while creating issues
  • Secure a database password by storing it in HashiCorp Vault
Release notes

Critical bug fixes

Every release contains a bunch of bug fixes. Here's all the ones that were deemed critical severity, and fixed since 5.12. 

Versions 5.12 to 10.3

10.3

Summary
Refresh

All 10.3 bug fixes

10.2

Summary
Refresh

All 10.2 bug fixes

10.1

Summary
Refresh

All 10.1 bug fixes

10.0

Summary
Refresh

All 10.0 bug fixes

5.17

Summary
Refresh

All 5.17 bug fixes

5.16

Summary
Refresh

All 5.16 bug fixes

5.15

Summary
Refresh

All 5.15 bug fixes
5.14

Summary
Refresh

All 5.14 bug fixes
5.13

Summary
Refresh

All 5.13 bug fixes

Supported platform changes

From time to time we'll add or end support for a platform. Here's a summary of the changes since 5.4. 

10.3

Binary installers are available again for Jira 10.3 LTS only.  Because of this change, Java is no longer bundled with Jira. Install Java manually

Supported platforms
10.2

No changes

Supported platforms
10.1

Confirmed support for:

  • Azure PostgreSQL Flexible Server for one primary node only
Supported platforms
10.0

Ended support for:

  • Java 8
  • Java 11

  • .bin and .exe binary installers


Binary installers are available again for Jira 10.3 LTS only. 

Because of this change, Java is no longer bundled with Jira. Install Java manually


  • H2 database engine

Deprecated support for:

  • PostgreSQL 14

  • PostgreSQL 13

  • PostgreSQL 12

Supported platforms
5.17

No changes

Supported platforms
5.16

No changes

Supported platforms
5.14

Removed support for:

  • Amazon Aurora PostgreSQL 10
  • Amazon Aurora PostgreSQL 11
  • Oracle 12c
Supported platforms
5.13

No changes

Supported platforms
5.12

Ended support for:

  • PostgreSQL 10 and 11
  • Oracle 12c R2
Supported platforms
5.11No changesSupported platforms
5.10

Added support for:

  • PostgreSQL 15
  • SQL Server 2022
  • PGpool-II
Supported platforms
5.9No changesSupported platforms
5.8No changesSupported platforms
5.7

Ended support for:

  • SQL Server 2016

Supported platforms
5.6No changesSupported platforms
5.5

Added support for:

  • Java 17
  • H2 2.1.214

Ended support for:

  • H2 1.4.200
  • Android 4.0
Supported platforms
5.4No changesSupported platforms

Technical upgrade notes

This table is a high level summary of the upgrade notes, you should read the full upgrade notes before upgrading. 

10.3No important changes

Upgrade notes

10.2
  • New login experience with two-step verification
  • Keep the database password secure in the secret storage
  • Ignore warnings from Atlassian Package Scanner

Upgrade notes

10.1No important changes

Upgrade notes

10.0
  • Removal of REST API endpoints
  • Removal of the http-builder library
  • Groovy 4 upgrade
  • Expected downtime due to database upgrade in Jira Software 10.0 and Jira Service Management 6.0
  • Removal of internal GraphQL APIs in Assets
  • Removal of previously deprecated feature flags
  • Breaking changes to the Java API
  • Removal of dependencies
  • Removal of binary installers


Binary installers are available again for Jira 10.3 LTS only.


  • Application Links compatibility
  • Velocity path traversal prevention and allowlisting
  • Disabling the runtime JavaServer Pages compilation
  • Custom JSPs are blocked unless loaded by an action

Upgrade notes

5.17
  • Assets automation causes a silent failure

Upgrade notes

5.16
  • Script directory for Groovy scripts

Upgrade notes

5.15
  • Encrypted credentials will be re-encrypted on upgrade
  • New location of the backup export directory
  • Amazon S3 storage configuration updates

Upgrade notes

5.14
  • Installing apps with the Universal Plugin Manager
  • The ATST app upgraded to 1.54.0 with a new health check

Upgrade notes

5.13
  • Store Assets attachments more efficiently in the S3 object storage
  • Add watchers while creating issues
  • Assets automation causes a silent failure

Upgrade notes

5.12

No important changes

Upgrade notes
5.11
  • New actions added to Jira automation
  • Allowlist in Jira automation is now enabled by default
  • Feature improvements: project shortcuts can now be reordered
  • Store attachments more efficiently in the S3 object storage
  • Improvements to the support zip creation
  • Project permissions get extended configuration
  • Use AWS Secrets Manager to manage Jira Software configuration
  • Jira is getting more resilient to database connectivity dropouts
  • User sessions get invalidated across the cluster without the system reboot
  • New infrastructure metrics for in-product diagnostics
Upgrade notes
5.10
  • Get notified about Jira reindexing only when it's really required
  • Search for projects and issue types in custom field contexts
Upgrade notes
5.9
  • Share requests with groups
  • Run imports on dedicated nodes and track the progress of the operations
  • Changes to the login-free portal signup flow
  • Enhanced email notification performance
  • Show or hide empty fields in the issue view
  • More custom field improvements coming your way
  • Store your avatar data in Amazon S3
Upgrade notes
5.8
  • Integrate Jira Service Management with Microsoft Graph API
  • Performance improvements in Assets
  • New mail queue metrics for in-product diagnostics
  • Introducing the sticky comment footer
Upgrade notes
5.7
  • Enhance your approvals with comments
  • New settings for Groovy scripts in Assets
  • Configuring contexts for custom fields: new design, enhanced functionality
Upgrade notes
5.6
  • Further auditing improvements
  • Email channels support mailbox folders
Upgrade notes
5.5
  • Jira migrates to Log4j2
  • Support for Java 17 added
  • H2 database upgraded from 1.4.200 to 2.1.214
  • In-product diagnostics updates: new user interface, REST API, and performance metrics
  • Jira Temporary Directory Cleaner introduced
Upgrade notes
5.4

No important changes

Upgrade notes


Last modified on Dec 5, 2024

Was this helpful?

Yes
No
Provide feedback about this article

Related content

  • No related content found
Powered by Confluence and Scroll Viewport.