Jira Service Management Data Center and Server 4.20 documentation

Put the power of Jira in the hands of your service management team.


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New to Jira Service Management? Check out our guides for new administrators and users.

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What’s new

Time to upgrade? Get the lowdown on the latest and greatest in Jira Service Management 4.20.

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Last modified on Oct 19, 2021

Installing Jira Service Management

Learn how to install and upgrade Jira Service Management, and use it with other Atlassian products.

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Administering service projects

Discover the how-to info that will make your service project awesome for you and your customers.

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Working on service projects

Get to know all the basic functions you'll be performing in a project.

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Set up a knowledge base for self-service

Use Confluence as a knowledge base so your agents can share their expertise with customers.

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Setting up incident management

Set up incident management to allow agents to view and manage Opsgenie incidents within their projects.

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Managing your assets with Insight

Add and manage your assets and configuration items in Jira, and interact with them through requests.

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Providing help in multiple languages

Translate your customer portal and email notifications into multiple languages for your customers.

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Collecting customer satisfaction (CSAT) feedback

Measure customer satisfaction and improve your service levels.

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Jira Service Management best practices

Learn from our mistakes and get ahead of the pack.

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Accessibility

Personalize your accessibility settings to make it easier to work with Jira.

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Jira Data Center and Server mobile app

Work with your service projects and requests on the go with the Jira mobile app.

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Getting help with Jira Service Management

Still have questions? Got any feedback? Drop us a line and let us know!

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