Email are not created as an issue from the IMAP server (Microsoft Exchange). Errors appear such as:
A4 BAD Command Argument Error. 11
The following appears in the atlassian-confluence.log:
JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Create Issue/Comment Service - ...[...]: Exception: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
javax.mail.MessagingException: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:624)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:175)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
Cause
The Microsoft Exchange server is installed with Turkish Regional Settings. The uppercase/lowercase conversion from the Microsoft Exchange server to JIRA is not working
Resolution
- On the Windows Server where Exchange is installed, go to Control Panel.
Click on Regional Language.
In format tab, change the format to English (US) and click Apply.
Goto Adminsitrative Tab, Change the system locale to English US and Restart Exchaneg Server.
Once restarted, Goto Regional Language again, goto Administrative Tab and and click on copy the settings.
Tick the "Welcome screen and system accounts" and "new user accounts" boxes and click ok in order to change all of them to English.
Restart and check if your issue is gone.
info is good
Last modified on Mar 30, 2016
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