Documentation for JIRA 4.4. Documentation for other versions of JIRA is available too.

You can view any search results from the Issue Navigator in a variety of charting formats. You can also save them as a Charting gadget on your dashboard, as described below.

The Charts display visual representations of a filter in a variety of ways. In general, charts are:

  • for a period of X days previous to the current date.
  • broken down into incremental periods of hours, days, weeks, months, quarters or years.
  • hyperlinked to relevant issues in the Issue Navigator.

On this page:

What do they look like?

The 'Created vs Resolved Issues' chart, for example, appears as follows:

Screenshot: 'Created vs Resolved Issues' chart

This is just one of the available charting gadgets, which include:

  • 'Created vs Resolved Issues' — a difference chart showing the issues created vs resolved over a given period.
    • This chart can either be cumulative or not.
    • Areas in red show periods where more issues were created than resolved, areas in green show periods where more were resolved than created.
    • Versions can also be added to this chart, showing you how issue creation and resolution related to version releases.
  • 'Resolution Time' — a bar chart showing the average resolution time (in days) of resolved issues.
    • This is useful to show you over time whether your team is getting better or worse at resolving issues in a timely fashion.
  • 'Pie Chart' — displays issues grouped by a statistic type in pie-chart format
    • The issues can be grouped by any statistic type (e.g. Status, Priority, etc.)
  • 'Average-Age Open Issues' — a bar chart showing the average number of days that issues have been unresolved
    • This chart displays the average of how long issues remain open on a specified interval (e.g. daily, weekly, etc.)
  • 'Recently Created Issues' — a bar chart showing the issues recently created.
    • The green portion of the bar shows the created issues which are resolved, the red portion shows created but as yet unresolved issues.
    • This visually shows both how quickly you're creating issues, as well as how many of those created issues are resolved.
  • 'Time Since Issues' — displays a bar chart showing the number of issues for which your chosen date field (e.g. 'Created', 'Updated', 'Due', 'Resolved', or a date custom field) was set on a given date.
  • 'Average Time in Status'* — displays the average number of days issues have spent in a status.
  • 'Average Number of Times in Status' ¹ — displays the average number of times an issues has been in a status.
  • 'Time to First Response'* — displays the average number of times an issues has been in a status.

¹ This particular chart will only be available if your JIRA administrator has installed the Charting plugin.

Viewing a Chart

To view your search results as a chart,

  1. On the top navigation bar, click on the 'Issues' tab.
  2. Refine your search, as described in 'Searching for Issues', until the required results are displayed in the Issue Navigator.
  3. Click the 'Views' menu, and select 'Charts'.
  4. Your search results will be displayed as the default chart. If you wish to select a different type of chart,
    1. Select the desired 'Chart Type', as listed in the previous section.
    2. If you wish to edit the chart parameters click the cog icon and click 'Edit' from the dropdown menu that displays. The configuration form for the chart will display. For example, the 'Created vs Resolved Issues' chart requires the following information (click to view larger image):
    3. Update the chart settings as desired.
    4. Click 'Save'.

Adding Gadgets to your Dashboard

To create a chart based on your search results and display it on your dashboard (note that this process will also create a saved filter):

  1. View the desired search results in your Issue Navigator.
  2. Click the 'Views' menu, and select 'Charts'.
  3. Your search results will be displayed as the default chart. If you wish to select a different type of chart, you can change the chart and chart settings as described in Viewing a Chart above.
  4. Click the 'Save to Dashboard' button. The 'Save chart to a Dashboard' screen will display as shown below (click to view larger image).
  5. Select the dashboard to display the chart on in the 'Select dashboard:' field and type a name for your search results in the 'Filter Name' field, then click the 'Save' button. The chart will now appear as a gadget on your dashboard.
  6. If you wish, the gadget can be repositioned on the dashboard through the dashboard configuration page.

Further information on all JIRA dashboard gadgets is available in the Using Dashboard Gadgets documentation.

Configuring your Internet Explorer cache settings

If you use Internet Explorer, you will need to configure your browser to be able to print pages with charts correctly:

  1. Select 'Internet Options' from the 'Tools' menu:
  2. The 'Internet Options' window will display. Click the 'Settings' button in the 'Temporary Internet files' (i.e. cache) section:
  3. The 'Settings' window will display. Ensure that you have do not have the 'Every visit to the page' (i.e. no caching) option selected. If so, select the 'Automatically' option instead.



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