General Support Enquiries

For information on Confluence features and configuration.

Online Documentation

• Confluence Setup Guide
• Confluence Administrator's Guide
• Confluence Configuration Guide
• Online Forum. For general discussion, plugin development, customisation, new features and issues.
• Subscribe to the Mailing List. Mailing list posts are archived on the Online Forum and posts to the forum online are sent to the Mailing List, so you can use either method.

Support Requests

Check out Troubleshooting Problems and Requesting Technical Support

Feature Requests

View Creating a Feature Request

Live Support

Live Support is available during US, Malaysian and Australian business hours, 19 hours a day, Monday to Friday. Downtime is 9am to 2pm GMT. Click to see 9am and 2pm GMT in your local time. Live Support is unavailable on weekends.

If you are experiencing a problem, you should always create a support request before using Live Support.