Documentation for JIRA 4.3. Documentation for other versions of JIRA is available too.

It is strongly recommended that you perform the following checks and tasks after you have started your new instance of JIRA:

  1. Check your server logs for error messages, even if JIRA appears to be running correctly. If there are any errors there that you cannot resolve, create a support case in https://support.atlassian.com, attach your log file and we will advise you on the errors.
  2. If you were previously using External User Management, enable it in the new JIRA instance.
  3. If you changed machines when upgrading, change the paths to the indexes, attachments and backup directories, from within the Administration section of JIRA.
  4. Enable email, if you disabled it during testing.
  5. If you migrated any customisations from your old JIRA to the new JIRA, ensure that they are tested thoroughly.

Congratulations! You have completed your upgrade of JIRA.

  • No labels



See our Getting Help page for details.



Raise an issue for our developers.



See answers from the community.



Tweet, blog and update our documentation.

Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.