Documentation for JIRA 5.2. Documentation for other versions of JIRA is available too.

Resolutions are the ways in which an issue can be closed. JIRA ships with a set of default resolutions, but you can add your own as follows.

Defining a new resolution

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose Administration at the top right of your screen. Then choose Issues > Resolutions to open the 'View Resolutions' page, which lists the standard resolutions, along with a form underneath to add new resolutions.
    (tick) Keyboard shortcut: g + g + start typing resolutions
  3. Complete the Add New Resolution  form towards the end of the page:
    • Name — enter a short phrase that best describes your new resolution.
    • Description — enter a sentence or two to describe when this resolution should be used.

(info) The View Resolutions page can be used to edit, delete, set as default, and re-order the resolutions as they are displayed to the user who is resolving an issue.

Don't create a Resolution named "Unresolved"

Any issue that has the Resolution field set is treated by JIRA as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue. So adding a resolution named Unresolved and setting it in an issue will mean that the issue is seen by JIRA as resolved. This will lead to confusion and is not recommended.



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