Documentation for JIRA Service Desk 1.2.
Documentation for [JIRA Service Desk Cloud] and [other versions of JIRA Service Desk] is available too.

JIRA Service Desk pre-configures a Customer Portal for each service desk you set up. The Customer Portal is where you design the request forms your customers will fill out. As the service desk manager, you can map the JIRA features that are used to manage each request to the user friendly language your customers will see.


Tip: You can click the Preview the Customer Portal link at any time to see how your changes will appear for customers.

Setting up a new Customer Portal

The first step in setting up a Customer Portal is configuring the request types the service desk will support. Each request type in a service desk is based on a JIRA issue type. (See How JIRA and JIRA Service Desk Work Together for more information on how JIRA Service Desk works with JIRA.)

Note that a single JIRA issue type can be the basis for many different request types (for example, the "Purchase" issue type serves as the basis for both the "Request new hardware" and "Request new software" requests).

Next steps

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