Symptoms

Creating issue results in the following JavaScript error to be displayed. Example:

Message: e is undefined

Line: 1

Char: 26085

Code: 0

URI: http://rbjira03-at.riksbyggen.intra/s/sv_SE-i814sa/734/13/1/_/download/superbatch/js/batch.js



Message: 'Calendar' is undefined

Line: 1

Char: 1

Code: 0

URI: http://rbjira03-at.riksbyggen.intra/s/sv_SE-i814sa/734/13/1.0/_/download/batch/jira.webresources:calendar-sv/jira.webresources:calendar-sv.js

Another symptom could be like the following:

Line: 1

Error: Unable to get value of the property 'split': object is null or undefined


Line: 1

Error: 'Calendar' is undefined

Diagnosis

Checking the console shows the following:

Cause

Incompatible version of JIRA Suite Utilities is being installed in the JIRA instance.

Resolution

1. Shutdown JIRA instance

2. Remove the plugin_8951807373474323472_jira-suite-utilities-x.x.x from the JIRA Home Directory\plugins\installed-plugins directory

3. Ensure that the compatible version of JIRA Suite Utilities is installed (either through manual installation or through the UPM itself)

4. Another option is to upgrade your JIRA instance to comply to the version of JIRA Suite Utilities that you already have in your instance

   Kindly take note that the JIRA Suite Utilities is not a supported plugin and we do not encourage you to downgrade your JIRA instance. Upgrading is the way to go.