For more articles, please see the JIRA Knowledge Base.
The information on the FAQs linked below may not apply to JIRA OnDemand.
JIRA Administrators FAQ
Performance FAQ
Usage FAQ
- Modifying the JIRA Footer
- 'Road Map', 'Change Log ', and 'Versions' Project Tabs Are Not Visible
- Why Do Linked Issues in JIRA Appear with a Strike-Through
- How to Enable the FishEye Plugin from the Plugin Administration Screen
- How to Add the Priority Field Into the Email Subject
- How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
- How to Make a Federated JIRA Instance
- How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
- Automatic Escalation of issues
- How to Activate Header Row for Subtask List in Issue Detail View
- How to Limit the Number of Characters Entered in a Summary Field
- JIRA's Timestamp Doesn't Match the System Time
- How to Attach a File During Issue Creation
- How to Remove Duplicate Entries for Names and Groups
- How to Export Users to CSV from JIRA
- How Come JIRA does Not Show Direct SQL Data Modifications
- How to get JIRA Pages to Render when URL Contains an Underscore
- Certain Action Words Show Incorrect Language Translations
- How to disable or enable the GOT FEEDBACK button
- Adding custom content to the front page
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising JIRA Data
- Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
- Asking for an attachment on the Create Issue page
- Associating a new screen with issue operations — When you spend some quality time creating a new screen with custom fields, you want to make people use it. This quick and dirty how-to helps make your screen implementation dreams come true!
- Automatically Populate Timezone from a Created Issue
- Can I store customer details, like company, address and contact information, in JIRA?
- Change JIRA Browser Icon
- Changing Custom Field Types
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default attachment size limit
- Changing the default session timeout
- Changing the Default Tab Panel from Comments to All
- Changing the Due Date Input Format
- Changing the Project Key
- Changing the Project Key Format
- Changing the Size and Content of the Components Select List
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Changing Usernames in JIRA
- Configuring project specific security
- Controlling project visibility
- Using Project Level Security with Project Roles — This tutorial provides a step-by-step guide for creating project roles and using them in an issue security scheme. We recommend creating a test project and two test users for this tutorial.
- Using Project Level Security with User Groups
- Connecting to SSL services
- Creating a Custom Workflow
- Creating an Unassigned Issue
- Creating Issues via direct HTML links
- Current Reporter Browse Project Permission
- CVS ssh Jira Integration
- Disabling Form Token Checking
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Escalating issues (or sending email notifications) when the set turnaround time is exceeded
- Field Layout Schemes in JIRA 3.x
- Fields Allowing Custom HTML or JavaScript
- Finding the Id for Issue Types
- Group Name Guidelines for JIRA
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users
- How do I delete a user account?
- How do I disable Firebug for JIRA?
- How Do I Use an SSL Certificate Generated Using openssl?
- How the CreateOrCommentHandler works?
- How to change Multi Select Custom field size using script
- How to change the location of stdout and stderr logs
- How to clear the resolution field when the issue is reopened
- How to configure sub-task to have a specific screen?
- How to convert types using Jelly
- How to create a download link to a file
- How to disable the Resolve issue screen while resolving issues
- How to display a different format for the Number customfield
- How to ensure the Road Map tab is visible
- How to Get Unicode 'non-ASCII' Characters in HTTPS URL to Appear Correctly
- How to have long component version names display properly in the Issue Navigator
- How to Remove 'NONE' from a Select List Custom Field
- How to Rename the 'Priority' Field in the Issue Navigator
- How to re-order statuses
- How to re-order the list of issue operation in an issue
- How to resize Free Text Field customfield
- How to resize the 'Components' and 'Affects Versions' fields in the Issue Navigator
- How to Restrict the Subversion Commits Tab to Selected Projects or Users
- How to search by number range in the Issue Navigator
- How to show a transition only when the Assignee is different from the Current User
- Importing data
- Importing user from LDAP
- Neat JIRA LDAP tricks — Gianugo has an interesting blog up about how to take the pain out of migrating users from LDAP
- JIRA as a Support System
- Letting customers only create issues — This page describes a minor JIRA modification which redirects users to an arbitrary page after creating issues (and potentially other operations). It is mainly of interest to JIRA Professional and Standard users.
- Linking to local file under Firefox
- Login problems
- Mail error - Unable to relay
- Making JIRA login case insensitive for JIRA 3.13.x
- Outward Link Description and Inward Link Description
- Parsing utf-7 emails
- Project-specific email templates
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving a Daily Summary of Updated Issues
- Recieving Notification for Select Issues or Updates
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing invalid characters from XML backups — In older versions of JIRA it was possible to cut & paste text containing control characters into JIRA issue fields. This causes problems, because JIRA's backup format is XML, and XML does not allow for the storage of most control characters .
- Removing NONE from the Issue Security Drop-Down List
- Re-order workflow transactions
- Resolved issues appearing in Open issues filters
- Restricting the Visibility of Worklog on an Issue
- Retrieving the JIRA Administrator
- Scheme Entity Relations Map — This diagram illustrates the relationships between various JIRA entities and schemes.
- Sending JIRA Data to Support
- Setting Additional Fields for Issues Created from Email
- Setting a Default Value in the Description Field
- Setting Priority field value based on customfield value
- Showing Extended Timestamp in the Created Column of the Issue Navigator
- Single Sign-on
- Tracking the Time Taken for Each Workflow Transition
- Troubleshooting Issue Creation Via Email
- Using JIRA to Manage reusable modules
- Using validators to make custom fields required on transition screens — Use the 'Fields Required' workflow validator that is packaged in the JIRA Suite Utilities.
- We already have users & groups defined elsewhere - can JIRA make use of these?
- Where are the application server logs? — A decision tree for finding JIRA logs on your system
- Why doesn't JIRA have a Severity field like Bugzilla?
- Workflows Guidebook
- XML format for import & export files
Installation Notes
- Configure JIRA as service on Mac OS X
- Configuring IIS with Tomcat
- Database Notes — These pages contain notes on configuring JIRA with various databases.
- Incorrect database type specified
- Restarting JIRA from the Setup Wizard
- Database limitations on number of projects
- JIRA and HSQL
- Running SQL commands in a HSQL database — On rare occasions, one may wish to run raw SQL queries on a JIRA or Confluence database. This page describes how to obtain a SQL console for hsqldb databases, which are built into JIRA and Confluence for evaluation purposes.
- JIRA and MS SQL Server 2005
- JIRA and MS SQL Server 2008
- JIRA and MySQL
- Configuring MySQL 5.1 to store non-ASCII characters
- JIRA Cannot Connect to MySQL with Named Pipes Enabled
- JIRA Cannot Create Issues when Using MySQL with Binary Logging
- MySQL Administrator and Data Truncation Errors
- MySQL Data Access Exception - Errcode - 17 occurs with JIRA
- Setting Up a MySQL Database on Linux for JIRA
- JIRA and Oracle
- Configuring Datasource for Oracle 10g JDBC drivers
- Restoring data using I-Net (Oranxo) Driver for Oracle
- Store Workflow on Disk with Oracle 8 — A workaround for the problem of > 4000 character workflows in Oracle 8 is to store these on disk, instead of in the database.
- JIRA and PostgreSQL
- How to Set Up SMTP Relay in Exchange 2007
- Installation Troubleshooting Guide
- Installing a LDAP server on Debian Linux for use with JIRA
- Installing Java on Ubuntu or Debian
- Is Clustering or Load Balancing JIRA Possible
- java.lang.NoClassDefFoundError
- JVM and Appserver configuration info
- LicenseFactory error after upgrading JIRA
- Logging request headers
- Running multiple instances of JIRA on one machine
- Solaris ClassNotFoundException
- Windows cannot find -Xms128m
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