8 November 2015 to 14 November 2015 - Canceled

Canceled this week:

Get all the latest updates in our blog


JIRA Service Desk 3.1.0-OD-04

Collect and analyze customer satisfaction feedback

Looking for ways to collect feedback and evaluate customer satisfaction? Your search is over! Use the built-in features for collection and evaluation of customer feedback in JIRA Service Desk. With this release, customers will be able to provide feedback via email with a single click. 

How it works?

A customer feedback rating scale is included In service desk email notifications about resolved issues:

When customers provide feedback, they are shown a confirmation message on the customer portal where they can change or confirm their satisfaction rating and optionally provide a comment.


This feature is available out-of-the-box and requires zero configuration. To begin collecting feedback, log in as a service desk project administrator and enable the new Satisfaction settings. 

You can find the full fixes list here.

Last modified on May 27, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.