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JIRA Service Desk 3.1.0-OD-04

Collect and analyze customer satisfaction feedback

Looking for ways to collect feedback and evaluate customer satisfaction? Your search is over! Use the built-in features for collection and evaluation of customer feedback in JIRA Service Desk. With this release, customers will be able to provide feedback via email with a single click. 

How it works?

A customer feedback rating scale is included In service desk email notifications about resolved issues:

When customers provide feedback, they are shown a confirmation message on the customer portal where they can change or confirm their satisfaction rating and optionally provide a comment.

 

This feature is available out-of-the-box and requires zero configuration. To begin collecting feedback, log in as a service desk project administrator and enable the new Satisfaction settings. 


You can find the full fixes list here.

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