How G Suite users log in

Hey there! Just a reminder that this page only applies if you've got Atlassian account enabled on your site. Atlassian account is our authentication system that lets users log in to all Atlassian Cloud products with a single account and password.

If you don't have Atlassian account enabled, managing your users is a lot harder, and you might get some unexpected behaviour from your G Suite integration.

Check out  Introducing Atlassian account for more information.

To enable Atlassian account:

  1. Select  > User management.
  2. In the left-hand menu, select Atlassian account.
  3. Select Enable Atlassian account.

Is my site using group-based syncing?

Because we're currently in the middle of changing the way G Suite integration works, only some of the content on this page will apply to your Atlassian Cloud site. Before you continue, take a moment to go through these steps:

  1. Go to 
     >  User management
    .
  2. Select G Suite in the sidebar.
  3. Check if your G Suite screen looks like this:


If your screen looks like the above screenshot, your site is using group-based syncing.

Log in to Atlassian Cloud using Google

Once you've connected your Atlassian Cloud site to G Suite, your users will log in by selecting Log in with Google.

 

  If your site is using group-based syncing...

The user can also log in by entering an email address. If they do this, they'll be redirected to Google to authenticate.

Note: Users cannot log in using an email alias; instead, they'll need to use their primary address. If your users are trying to log in using an email alias, you'll need to change their login to their primary email address. If you're a site administrator trying to log in with an email alias, you'll need to contact Atlassian support.

  If your site isn't using group-based syncing...

The user can also log in by entering an email address, or an email alias. If they do this, they'll be prompted to enter their Atlassian Cloud username and password, rather than use Google's authentication system.

How to enable 2-step verification

While enabling 2-step verification for your domain is optional, we strongly recommend doing this to help mitigate any security issues that could arise through G Suite.

  1. Log in to your G Suite account as an administrator
  2. Select the setting to allow users to turn on 2-step verification (Search the Google help to locate this setting, as it may appear in different areas depending on your version of G Suite).

See the G Suite documentation for information on how to help your users start using 2-factor authentication.

Understanding your Atlassian Cloud and G Suite passwords

  If your site is using group-based syncing...

Once you've connected to G Suite, your users will mostly be using their G Suite password. However, they may still need their Atlassian Cloud password on occasion. Here's the difference between the two passwords:

G Suite password

Atlassian Cloud password

  • Can be used to access Atlassian products
  • Reset through Google.
  • Password policy is set via G Suite administration.
  • Used to access site admin functions like RSS feeds, REST API access, and WebDAV uploads.
  • Can be reset by selecting Having trouble logging in? on the login screen.
  • Password policy is set by Atlassian and can't be changed.
  If your site isn't using group-based syncing...

Once you've connected to G Suite, your users will mostly be using their G Suite password. However, they may still need their Atlassian Cloud password on occasion. Here's the difference between the two passwords:

G Suite password

Atlassian Cloud password

  • Can be used to access Atlassian products
  • Reset through Google.
  • Password policy is set via G Suite administration.
  • Can be used to access Atlassian products
  • Used to access site admin functions like RSS feeds, REST API access, and WebDAV uploads.
  • Can be reset by selecting Having trouble logging in? on the login screen.
  • Password is set in Atlassian Cloud site administration, for domains that you've claimed.

Log out of Atlassian Cloud 

If a user logs out of Atlassian Cloud while still logged in to G Suite, they can return to Atlassian Cloud without entering their password.

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