Removing a site-admin or organization admin

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Problem

You may need to remove or revoke the access of a former employee who was a site administrator (site admin) or organization administrator (org admin).

If you are an org admin, and want to remove a user who has both Org admin and Site admin permissions, the following message is displayed and their privileges cannot be modified.


Resolution

In order to be able to remove or deactivate a user who is both an org and a site admin, you’ll need to remove their org admin permissions first.

To remove a user’s org admin permissions:

  1. Log in to admin.atlassian.com and select your organization.

  2. From your organization, select Settings > Administrators.

  3. Find the user in the list and select Remove.

Next, remove the user’s site admin permissions:

  1. Go to your instance User Management (http://<instance>.atlassian.net/admin/users)

  2. In the left menu, click Groups and locate the site-admins group

  3. Find the user in the list and click Remove

To remove a user from your site:

  1. Go to User management of your instance (http://<instance>.atlassian.net/admin/users)

  2. Find the user in the list and go to their user details page.

  3. Select the 3 dot icon at the top and select Remove.


DescriptionThis kb applies for admins that are unable to revoke other admins access
ProductJira, Confluence, Access



Last modified on Feb 5, 2021

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