Removing a site-admin or organization admin

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.


You may need to remove or revoke the access of a former employee who was a site administrator (site admin) or organization administrator (org admin).

If you are an org admin, and want to remove a user who has both Org admin and Site admin permissions, the following message is displayed and their privileges cannot be modified.


In order to be able to remove or deactivate a user who is both an org and a site admin, you’ll need to remove their org admin permissions first.

To remove a user’s org admin permissions:

  1. Log in to and select your organization.

  2. From your organization, select Settings > Administrators.

  3. Find the user in the list and select Remove.

Next, remove the user’s site admin permissions:

  1. Go to your instance User Management (http://<instance>

  2. In the left menu, click Groups and locate the site-admins group

  3. Find the user in the list and click Remove

To remove a user from your site:

  1. Go to User management of your instance (http://<instance>

  2. Find the user in the list and go to their user details page.

  3. Select the 3 dot icon at the top and select Remove.

DescriptionThis kb applies for admins that are unable to revoke other admins access
ProductJira, Confluence, Access

Last modified on Feb 5, 2021

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