Atlassian Cloud Support

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

This article explains how to re-activate suspended users. Users are often suspended so the organization doesn't get billed for seats it's not using.

Please note: Only organization admins can perform these operations.

Navigate to admin.atlassian.com and select the organization.
Under Directory > Users, search for the user that you are trying to restore.
Make sure all filters are unselected, in case the filter is set to show only active users. If it is, you might not be able to search for the affected user.
Click on Restore access. The user account will be restored successfully.

Navigate to the Teams section.
Click on Search for people and teams.
Enter the username of the user you wish to find.
Remember to use the username and not the email address, as only usernames are accepted.
Once you locate the user, click on their profile picture.
On the right-hand side of the user's profile picture, you will see a button labeled Manage access. Click on this button and it will redirect you to the user's profile.
At the top of the profile there should be a warning that this user is suspended. Click the Restore access link below this warning to restore the account.