Atlassian Cloud Support

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

A team member in your company who was formerly the Site Administrator of a Cloud instance has left the company, leaving no other Site Administrators.

The new admin:

Is unable to gain access to the account owned by the former site administrator or
Is unable to either log in with his account, reset the password, request the username with the company email or
Is not receiving the email to reset the password for the account from the "Cannot Access Account" screen.

This happens because the previous admin left the company and there was no official hand over.

If you are already a billing or technical contact, create a support ticket to Cloud technical support here.
If you are not yet a billing or technical contact, create a support ticket to the Customer Advocate support here.