Unable to push user from the Identity Provider through user provisioning with Atlassian Access
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Unable to push user email change from the Identity Provider into the Atlassian organization with Atlassian Access.
- Atlassian Cloud products
- Atlassian Access
Resource [USER]: with email[email@example.com] already exists.
This happens when an account is provisioned with emailA@domain.com from the Identity Provider and later the email is changed within the Identity Provider to emailB@domain.com but there is already another Atlassian account using the email.
- This other Atlassian account might have been created by the user on self sign-up or site administrator through invitation, for example.
The problem can be solved by releasing the email from the other Atlassian account, changing it to something else, such as emailBfirstname.lastname@example.org, then pushing the email change from the Identity Provider for the main account again.