Summary

In order to work properly, Confluence requires complete access to its files and directories. 

Many issues might surface when the account running the Confluence process doesn't have permission to write or to read files in the home directory.

Solution

the steps below assume that you are running Confluence Datacenter in your environment, if that's not the case please skip the <confluence-shared-home-folder> steps

Linux

Run the commands below then restart Confluence.

Replace <confluence-user> with the dedicated user account that runs the Confluence process, and <confluence-install-folder> and <confluence-home-folder> with the appropriate values.

• To find the home folder, check this article Confluence Home and other important directories

sudo chown -R <confluence-user> <confluence-install-folder>
sudo chown -R <confluence-user> <confluence-home-folder>
sudo chown -R <confluence-user> <confluence-shared-home-folder>
sudo chmod -R u=rwx,g=rx,o=rx <confluence-user> <confluence-install-folder>
sudo chmod -R u=rwx,g=rx,o=rx <confluence-user> <confluence-home-folder>
sudo chmod -R u=rwx,g=rx,o=rx <confluence-user> <confluence-shared-home-folder>

you can also write the permissions numerically. i.e: sudo chmod -R 755 <confluence-user> <confluence-install-folder> 

Windows

1. Right click on <confluence-home-folder> and hit Properties.
2. Navigate to the Security Tab and make sure that the user running Confluence has Full Control of this folder. 
3. Do the same for the <confluence-install-folder> and <confluence-shared-home-folder> folders.
4. Restart Confluence.

Related Content

Creating a Dedicated User Account on the Operating System to Run Confluence