How to generate additional logging for outbound email from Crowd
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
An admin may need to review diagnostic details of outbound emails as generated from Crowd for debugging issues related to notifications.
Environment
- Crowd
- Integrated Mail Server
Solution
You can see finer, diagnostic details about outbound emails by adding some additional logging on the mail handler classes.
Please note that this logging can be quite noisy and should only be used for diagnostic purposes. Use sparingly and be sure to remove the logging once it is no longer needed.
- Navigate to
> Logging & Profiling From the Logging & Profiling page, add the following class and set the drop down to ALL
com.sun.mail- Select the Update Logging button to save the changes.