Data pipeline export schema

This page describes the structure and data schema of the Jira data export files.

To learn more about how to set up and configure your data pipeline, see Data pipeline.

The output files are written in CSV format and are RFC4180 compliant. They have the following characteristics:

Each file has a header. This includes files from exports that resulted in no data.
New lines are separated by CRLF characters \r\n.
Fields containing line breaks (CRLF), double quotes, and commas are enclosed in double quote.
If double-quotes are present inside fields, then a double-quote appearing inside a field are escaped by preceding it with another double quote. For example: "aaa", "b""bb", "ccc".
Fields with no data (null values) are represented in the CSV export by two consecutive delimiters (as in, ,,).
Embedded break lines are escaped by default and printed as n.

On this page:

Issues data schema

All data relating to issues will be exported to issues_job<job_id>_<timestamp>.csv.

Field	Description
`id` (Primary Key)	Type: Number Description: Unique ID of this issue. Use as Primary Key. Example: `10002`
instance_url	Type: String Description: Base url of the current instance Example: `http://www.example.com/jira`
url	Type: String Description: URL of the issue Example: `http://www.example.com/jira/browse/TEST-1002`
key	Type: String Description: Unique Key for this issue Example: `TEST-1002`
project_key	Type: String Description: Key of the project this issue is in Example: `TEST`
project_name	Type: String Description: Title of the project this issue is in Example: `Sample Test Project`
project_type	Type: String Description: Type of the project this issue is in (can be Business, Software, Service Desk) Example: `Software`
project_category	Type: String Description: Assigned category for the project this issue is in Example: `Sample Project Category`
issue_type	Type: String Description: Type of issue (for example, task, bug, or epic) Example: `Task`
summary	Type: String Description: Summary of the issue Example: `Sample issue`
description	Type: String Description: Description of the issue (limited to 2000 characters) Example: `This is a sample issue for demo purposes.`
creator_id	Type: Number Description: Unique identifier of the user who created the issue, regardless of directory Example: `10000`
creator_name	Type: String Description: Name of the user issue creator Example: `Alana Grant`
reporter_id	Type: Number Description: Unique identifier of the issue reporter, regardless of directory Example: `10001`
reporter_name	Type: String Description: Name of the issue reporter Example: `Omar Darboe`
assignee_id	Type: Number Description: Unique identifier of the issue assignee, regardless of directory Example: `10002`
assignee_name	Type: String Description: Name of the issue assignee Example: `Jie Yang Song`
status	Type: String Description: Current status of this issue Example: `Not Started`
status_category	Type: String Description: Status category for the current status for this issue Example: `In Progress`
priority_sequence	Type: String Description: The priority order (admins can change this which will result in non-deterministic priority orders) Example: `3`
priority_name	Type: String Description: Name of the priority for this issue Example: `Medium`
resolution	Type: String Description: The final status of an issue. Jira considers the workflow of an Issue complete once a value is present in the resolution field. Example: `Done`
watcher_count	Type: Number Description: Number of users watching this issue Example: `5`
vote_count	Type: Number Description: Number of votes for this issue Example: `4`
created_date	Type: Date Description: UTC timezone creation date of this issue (ISO string) Example: `2020-11-05T14:44:57Z`
resolution_date	Type: Date Description: UTC timezone resolution date of this issue (ISO string) Example: `2020-11-05T14:44:57Z`
updated_date	Type: Date Description: UTC timezone date that this issue was last updated (ISO string) Example: 2020-11-05T14:44:57Z
due_date	Type: Date Description: UTC timezone date that this issue is due to be completed (ISO string) Example: `2020-11-05T14:44:57Z`
estimate	Type: Number Description: Estimate time remaining from original estimate, in seconds (requires time-tracking enabled) Example: `5000`
original_estimate	Type: Number Description: Original estimate that was set, in seconds (requires time-tracking enabled) Example: `2000`
time_spent	Type: Number Description: Amount of logged work, in seconds (requires time-tracking enabled). Field is null if there is no time spent. Example: `4000`
labels	Type: String Description: JSON array of label names. Field is null if there are no labels. Example: `["test-label", "test2-label”]`
components	Type: String Description: JSON array of component names. Field is null if there are no labels. Example: `["component_a", "component_b"]`
parent_id	Type: Number Description: ID of the parent issue. Field is null if the issue is not a subtask. Example: `10001`
environment	Type: String Description: A short description of the environment in which the issue occurred (for example, `IE9 on Windows 7`). This field has a limit of 2000 characters Example: `"linux”`
affected_versions	Type: String Description: JSON Array of Affected Version Names. Field is null if there are no labels. Example: `["a_version_1", "a_version_2"]`
fix_versions	Type: String Description: JSON array of fix version names. Field is null if there are no labels. Example: `["f_version_1", "f_version_2"]`
security_level	Type: String Description: Security level name. NOTE: This can change between data exports. Example: `staff-only`

Data schema for Jira Software and Jira Service Management fields

Data from Jira Software and Jira Service Management fields will be exported to issue_fields_job<job_id>_<timestamp>.csv, and every custom field is displayed on a separate row. To map a custom field to its corresponding issue, use the issue_id from this file and find its matching ID from the Issues file.

User-generated custom fields, and fields provided by apps are generally included, as long as they are an exportable type (fields that implement ExportableCustomFieldsType).

If a custom field contains no data, it will not be exported.

Field	Description
issue_id	Type: Number Description: ID to link to the corresponding issue in Issues data schema. Example: `10002`
field_id	Type: String Description: Pre-defined IDs of the Jira Software and Jira Service Management fields. Example: `story_points`
field_name	Type: String Description: Name of the field Example: `Story Points`
field_value	Type: Number, String, JSON array Description: Value of the field Examples: `4 / [{"sprintName": "A"}, {"sprintName": "B"}]/5000`
The following Jira Software fields relate to non-epic issues.
sprint	Type: JSON Description: Sprints that the issue is currently in or has been in. All date and times are formatted as an ISO string with UTC timezone. Example: `[ { "id": 2, "name": "Sample Sprint 1", "goal": "", "boardId": 1, "state": "FUTURE", "startDate": "2020-09-20T19:44:13Z", "endDate": "2020-10-04T18:44:13Z", "endDate": "2020-10-04T18:44:13Z" } ]`
epic_link_id	Type: Number Description: ID of the epic linked to this issue Example: `10000`
story_points	Type: Number Description: Number of story points associated with this issue Example: `5`
The following Jira Software fields relate to epics
epic_color	Type: String Description: Color of the epic Example: `ghx-label-3`
epic_name	Type: String Description: Name of the epic Example: `Test Epic`
epic_status	Type: String Description: Status of the epic Example: `To Do`
The following fields relate to Jira Service Management
customer_request_type	Type: String Description: Customer Request Type for a JSM Customer Request Example: `Request new software`
organizations	Type: String Description: List of organizations assigned to a given JSM Issue. Organizations are entities that admins can organize customers into. Example: ["org1", "org2"]
request_participants	Type: Number Description: List of users assigned as request participants for a given JSM Issue Example: `[ { "id": 10100, "name": "User 1 display name" }, { "id": 10101, "name": "user 2 display name" } ]`
satisfaction_comment	Type: String Description: Comment given as part of a JSM Issue Satisfaction survey Example: `I got a prompt response. Thank you!`
satisfaction_rating	Type: String Description: Rating given as part of a JSM Issue Satisfaction survey Example: `4.0`
satisfaction_scale	Type: String Description: Scale (max rating) the given satisfaction rating is based upon Example: `5.0`
satisfaction_date	Type: Date Description: Date the Satisfaction survey was completed Example: `2020-10-04T18:44:13Z`

SLA Cycle data schema (for Jira Service Management only)

Data relating to SLA Cycle fields from Jira Service Management will be exported to sla_cycles_job<job_id>_<timestamp>.csv. Each issue can have multiple SLAs, where each SLA cycle (Ongoing and/or Completed) is displayed on a separate row. To map an SLA to its corresponding issue, use the issue_id from this file and find its matching ID from the Issues file.

Field	Description
issue_id	Type: Number Description: ID to link to the corresponding issue in Issues data schema Example: `10002`
sla_id	Type: Number Description: ID of the SLA of which the SLA cycle belongs to Example: `15364`
sla_name	Type: String Description: Name of the SLA of which the cycle belongs to. Example: `Time to first response`
cycle_type	Type: String Description: Whether current SLA cycle is `Ongoing` or `Completed` Example: `Ongoing`
start_time	Type: Date Description: Timestamp of when the SLA cycle started Example: `2020-01-10T12:50:30Z`
stop_time	Type: Date Description: Timestamp of when the SLA cycle transitioned from `Ongoing` to `Completed`. Only available for `Ongoing` cycles. Example: `2020-01-10T12:50:30Z`
paused	Type: Boolean Description: Notes whether the SLA cycle is paused or not. Can be true, false, or empty. Only available for `Ongoing` cycles. Example: `True`
remaining_time	Type: Number Description: Represents the time (in milliseconds) remaining before the expected SLA limit is breached. Remaining times are calculated and updated every 30 minutes. Therefore, the outputted value may not represent the actual current remaining time. Example: `14400000`
elapsed_time	Type: Number Description: Represents the time (in milliseconds) that has passed since the SLA cycle started. Example: `14400000`
goal_duration	Type: Number Description: Represents time (in milliseconds) taken to complete the current cycle. Only available for `Completed` cycles. Example: `14400000`

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Issues data schema

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Issues data schema

Data schema for Jira Software and Jira Service Management fields

SLA Cycle data schema (for Jira Service Management only)

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