Summary

• This documentation article describes potential reasons behind not being able to view images within the description of an issue inside your issue tracker

Diagnosis

• You access an issue within your issue tracker - previously, images that were included in the issue description were displaying - but now appear broken and do not load:
  
  

Procedure

This issue will likely require support intervention, however, there are some steps that you can try first prior to raising a ticket:

• Firstly, you can check where the image resource is located by clicking the Edit button on a given issue and observing the image hyperlink that is displayed where the image should be

• If the image was uploaded directly from a users machine - the image hyperlink will usually consist of a repository hash that corresponds with a URL path to the image stored in the following format:

  https://bitbucket.org/repo/{repohash}/{folder}/{filename.extension}

• Copy and paste this image URL path into a new browser tab and attempt to access it, if you can - there is likely an issue with the issue tracker. If you cannot, the image has likely since been removed as its associated repository has been removed.
• If the image URL path points to an external resource - you will need to reach out to the host of the external resource to determine why it has been removed and adjust the path accordingly to its new location.