Symptoms

1. The Confluence node has experienced a crash.
2. The Java process is not currently running, and it was not shut down manually.
3. Files with names resembling hs_err_pidxxxxx.log are being generated in the application's bin directory, containing text similar to the following:

   # A fatal error has been detected by the Java Runtime Environment:
   #
   #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffd8700696d, pid=9388, tid=10092
   #
   # JRE version: OpenJDK Runtime Environment Temurin-17.0.8.1+1 (17.0.8.1+1) (build 17.0.8.1+1)
   # Java VM: OpenJDK 64-Bit Server VM Temurin-17.0.8.1+1 (17.0.8.1+1, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
   # Problematic frame:
   # C  [vm3dgl64.dll+0xe3696d]
   #
   # Core dump will be written. Default location: E:\Confluence\bin\hs_err_pid9388.mdmp
   #
   # JFR recording file will be written. Location: E:\Confluence\bin\hs_err_pid9388.jfr
   #
   # If you would like to submit a bug report, please visit:
   #   https://github.com/adoptium/adoptium-support/issues
   # The crash happened outside the Java Virtual Machine in native code.
   # See problematic frame for where to report the bug.
   #
   ---------------  S U M M A R Y ------------
   Command Line: -Dcatalina.base=E:\Confluence -Dcatalina.home=E:\Confluence -Djava.io.tmpdir=E:\Confluence\temp -XX:MaxPermSize=256m -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=E:\Confluence\conf\logging.properties -Dhttp.proxyHost=proxy.wip.ybs.com -Dhttps.proxyHost=proxy.wip.ybs.com -Dhttp.nonProxyHosts=localhost, *.ybs.com, 10.0.0.0/8 -Dhttps.nonProxyHosts=localhost, *.ybs.com, 10.0.0.0/8 -Dhttp.proxyUser=ybs\confluence -Dhttp.proxyPassword=WrUhamE9 -Dhttp.auth.ntlm.domain=ybs -Dhttps.proxyUser=ybs\confluence -Dhttps.proxyPassword=WrUhamE9 -XX:+IgnoreUnrecognizedVMOptions -Djdk.tls.server.protocols=TLSv1.1,TLSv1.2 -Djdk.tls.client.protocols=TLSv1.1,TLSv1.2 -Djava.locale.providers=JRE,SPI,CLDR -XX:+UseG1GC -XX:+ExplicitGCInvokesConcurrent -Xloggc:"E:\Confluence\logs\gc-%t.log" -XX:+IgnoreUnrecognizedVMOptions -Djdk.tls.server.protocols=TLSv1.1,TLSv1.2 -Djdk.tls.client.protocols=TLSv1.1,TLSv1.2 -Djava.locale.providers=JRE,SPI,CLDR -XX:+IgnoreUnrecognizedVMOptions -Xlog:gc*:file="E:\Confluence\logs\gc-%%t.log":tags,time,uptime,level:filecount=5,filesize=2M -Djdk.tls.server.protocols=TLSv1.1,TLSv1.2 -Djdk.tls.client.protocols=TLSv1.1,TLSv1.2 --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.lang.reflect=ALL-UNNAMED --add-opens=java.base/java.net=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent.atomic=ALL-UNNAMED --add-opens=java.base/sun.net.www.protocol.jar=ALL-UNNAMED --add-opens=java.base/sun.net.www.protocol.http=ALL-UNNAMED --add-opens=java.base/sun.net.www.protocol.https=ALL-UNNAMED --add-opens=java.base/sun.util.locale=ALL-UNNAMED --add-opens=java.management/javax.management=ALL-UNNAMED --add-exports=java.base/sun.security.action=ALL-UNNAMED --add-exports=java.base/sun.util.calendar=ALL-UNNAMED --add-exports=java.naming/com.sun.jndi.ldap=ALL-UNNAMED --add-exports=java.xml/com.sun.org.apache.xml.internal.utils=ALL-UNNAMED --add-exports=java.desktop/sun.font=ALL-UNNAMED --add-exports=java.base/sun.security.util=ALL-UNNAMED exit abort -Xms8192m -Xmx8192m 
   Host: Intel(R) Xeon(R) Gold 6338 CPU @ 2.00GHz, 8 cores, 19G,  Windows Server 2016 , 64 bit Build 14393 (10.0.14393.7330)
   Time: Thu Nov 28 11:57:16 2024 GMT Standard Time elapsed time: 1388.459774 seconds (0d 0h 23m 8s)
   ---------------  T H R E A D  ---------------
   Current thread (0x00000000fd423800):  JavaThread "Java2D Queue Flusher" daemon [_thread_in_native, id=10092, stack(0x000000007fcb0000,0x000000007fdb0000)]
   Stack: [0x000000007fcb0000,0x000000007fdb0000],  sp=0x000000007fdac890,  free space=1010k
   Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
   C  [vm3dgl64.dll+0xe3696d] 

Cause

• JVM appears to be crashing when calling C code from vm3dgl64.dll - a DLL that is not part of Confluence or Java.
• vm3dgl64.dll belongs to VMware's SVGA 3D OpenGL driver, and is bundled recently in VMware Tools 12.5.0. 
  

Environment

• Confluence running on Windows Virtual Machines
• VMware Tools 12.5.0 installed on the Host machine of the VMs

Workaround

1. Shut down Confluence
2. Uninstall (or revert on a previous version) VMware Tools 12.5.0
3. Restart your Windows host
4. Start Confluence

You may contact the vmware support directly for the issue with the tool