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Symptoms

You have enabled SSL for the whole site, are accessing Confluence using Internet Explorer, and are unable to download attachments.

Workaround

Note that if you try to open an attachment in a secure site, for example a PDF document, the relevant application will try to open it but will report the file cannot be found. However, if you right click the document and choose "Save as" this will work. To fix this, in IE go to the "Tools>Internet Options" menu and click on the Advanced Tab, scroll down to the bottom and look for "Do not save encrypted pages to disk" option - make sure that you un-tick this. This problem is known to affect IE6 and has been reported in Microsoft's knowledge base.

Cause

IE will not download attachments into its Temporary Internet Files folder when in SSL mode. You can find further information in these links:

Resolution

Place these Valve elements in the Context element of conf/server.xml:

(info) See CONF-16168.

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7 Comments

  1. Another workaround, from Patrick Bennett:

    A coworker tried the registry setting from this: http://support.microsoft.com/kb/323308

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
    "BypassSSLNoCacheCheck"=dword:00000001
  2. see also

    http://confluence.atlassian.com/display/DOC/Running+Confluence+Over+SSL+or+HTTPS#RunningConfluenceOverSSLorHTTPS-Troubleshooting

    in <CONFLUENCE_INSTALLATION>/conf/server.xml
    add to <Context ... /> element:

  3. I believe this goes for all browsers. Tested with Firefox, Chrome and IE (and indirectly Opera). 

  4. Tried everything mentioned in this page. Still wouldn't work. Any other suggestions? Running Conf 3.5.3. Thanks.

    1. Hi Pradeep,

      This is what we know so far. Open a support ticket and we'll investigate further.

  5. Also Tried everything mentioned in this page. Still wouldn't work.

    How to get more support?