Provide Crowd Information to Atlassian Support
Purpose
Sending us your log files and configuration details will speed up resolution of your issue.
Solution
Please provide these artifacts when you create a ticket:
- A zip archive of <crowd_home>/logs/
- A zip archive of <crowd_install>/apache-tomcat/logs/
- All the text from Crowd Admin > System Information > Support Information.
The <crowd_home> directory is the path defined in <crowd_install>/crowd-webapp/WEB-INF/classes/crowd-init.properties.
The text can be attached in a file or pasted into the description or comment of your ticket at https://support.atlassian.com.
If the zip files are less than 125MB you can attach them to your ticket. For larger files please request a transfer account and your support agent create one for you.
Last modified on Sep 20, 2017
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