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Note: If you start an evaluation or purchase an add-on through UPM 2.0 or higher, typically you won't need to manually install the add-on and enter a license key. Instead, UPM guides you through the process and automates the download, installation, and license key entry. If you have an earlier version of UPM or downloaded a JAR from the Atlassian Marketplace website, you can use the procedure described on this page to manually locate and copy an add-on license.
You must have administrative rights in the Atlassian product to install an add-on.
If you already downloaded a JAR from the Atlassian Marketplace website you can upload it by choosing Upload Plugin on the Manage Plugins page (Install Plugins page or Install page in UPM prior to 2.3). Otherwise use the following procedure to install an add-on.
|UPM 1.x||UPM 2.0+|
After you start an evaluation or purchase an add-on, you can log into my.atlassian.com to access all your license keys.
|UPM 1.x||UPM 2.0+|
When you upgrade or renew your JIRA license, you will receive a new license key. You will need to update your JIRA server with the new license key.
You can access your license key via http://my.atlassian.com
To update your JIRA license key:
Screenshot : License Details
If you have a user-limited license (such as a starter license), then the user limit of your license will be displayed on the 'License Details' page. This field is periodically refreshed, but you can retrieve the latest user limit by clicking the 'Refresh' button.
You may want to reduce your user count in JIRA if you have exceeded your user count or if you want to change to a lower-tier license to reduce costs.
The recommended method for reducing your user count in JIRA is to remove users from all groups with the 'JIRA Users' global permission. This is described in the following knowledge base article: Unable to create issues due to exceeded number of licenses.
Alternatively, if you have connected JIRA to an LDAP directory, you may want configure JIRA to synchronise a subset of users from LDAP rather than all users. This is described in Reduce the number of users synchronised from LDAP to JIRA. However, this can be a complicated procedure and we recommend that you do not use this method unless necessary.
Note, if you exceed the user count allowed by your JIRA license, your users will not be able to create issues.
To specify your GreenHopper license details,
Screenshot: GreenHopper License Information
Your license entitles you to run Confluence and be eligible for support and upgrades for a specified period. It also defines the number of users who are entitled to use Confluence.
To quickly check the status of your license you can go to > Troubleshooting and support tools > General Configuration.
You'll need need Confluence Administrator or System Administrator permissions to view and edit your license.
To view your Confluence license:
The License Details page tells you:
If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license.
To update your Confluence license:
If you run Data Center in a cluster, you may need to apply the license to each node individually, if it does not automatically propagate to all nodes.
The number of registered users allowed on your Confluence site may be limited, depending on your license type.
The License Details page will indicate the number of users currently signed up (your registered user count). It:
If you exceed the number of users included in your license, your Confluence instance will become read-only, that means no users will be able to create or edit content until you reduce the number of users.
You can reduce your user count by removing or deactivating users who do not require access to Confluence. See Delete or Disable Users.
If you have connected Confluence to an LDAP directory, you may want configure Confluence to only synchronize a subset of users from LDAP rather than all users. See How to change the number of users synchronized from LDAP to Confluence in the Knowledge Base. This can be a complicated process and we recommend that you only use this method if necessary.
If you decide to downgrade your Confluence license to pay for fewer users you need to ensure that the number of users currently signed up (as shown on the License Details page) is lower that the number allowed by your new license before your apply the new license.
If you have more users than your new license allows you will need to reduce your user count before applying the new license.
You can find your Support Entitlement Number (SEN) in three places:
See How to find your Support Entitlement Number (SEN) for more general information about how Atlassian Support uses this number.
Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you
If you have a Confluence Server license, your maintenance entitles you to access Atlassian support, and upgrade Confluence.
When your maintenance expires, you can still use Confluence, but you'll no longer be able to contact Atlassian support, or upgrade to a version of Confluence released after your maintenance expiry date.
Confluence Data Center is offered as a subscription (also known as a fixed term license), which includes access to support and version upgrades.
If your subscription expires, Confluence will become read-only, which means you'll be able to view pages, but not create or edit them.
Our licensing policy can change from time to time, so it's best to check our Purchasing and Licensing FAQ for the latest information.
Need more information about your Server or Data Center license? Get in touch