How to clear the resolution field when the issue is reopened
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In the default JIRA workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.
The Resolution field is typically cleared by setting a post-function in the workflow transition you'd like to have this occur.
- The function to use is Update Issue.
- The field to use is Resolution.
- The value to choose is None.
Last modified on Oct 17, 2012
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