Known issues with upgrade scripts not executed
This article refers to the Jira and Assets versions that reached the end of support. We can't guarantee the solution here will work on newer versions.
Description
In a few cases when Assets has been updated, upgrade scripts haven't been executed. The cause is related to another add-on Extension for Jira Service Desk which is causing errors.
Solution
To fix this issue:
- Update the Extension for Jira Service Desk add-on to version 5.1.0 or later.
- Restart Jira.
- Disable and enable Assets again. This will make the upgrade script run.
If this solution doesn't work, contact support.
Last modified on Mar 7, 2025
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