Atlassian Knowledge Platforms | A Quick Reference Guide
Within the Atlassian ecosystem, there are several helpful knowledge repositories to know about. These repositories will more often than not be focused on product and issue education, however, the delivery and communication cadence can differ. Knowing how to use each platform and the types of information can greatly increase your success and product satisfaction.
Support.atlassian.com
Support.Atlassian.com (also known as “SAC”). This is where all the core documentation for “how” to conduct a migration exists. You’ll find recommendations, checklists, and best practices for Migrations here.
Migration Guidance: For comprehensive documentation on how to conduct migrations, explore best practices, and access checklists.
Recommendations and Best Practices: SAC provides articles that have valuable recommendations and best practices. These insights can help optimize your use of Atlassian tools, enhance collaboration, and overcome challenges more efficiently.
Core Documentation Repository: For in-depth information on various functionalities, troubleshooting tips, and updates, SAC serves as the central repository for core documentation.
Examples of migration documentation
Confluence.atlassian.com
Confluence.Atlassian.com (also known as “CAC”).
http://Confluence.atlassian.com houses content that is most often created by our support engineers. The content typically provides how-to instructions, break-fix resolutions, and solutions based on previous real-world scenarios.
Find recommendations about Troubleshooting and Support Tools.
Useful spaces to come back to
Jira.atlassian.com
Jira.Atlassian.com (also known “JAC”) Atlassian’s feedback ecosystem. Jira.atlassian.com serves as a central repository for gathering issues and features related to Atlassian products.
Report Bugs: If you encounter a bug or unexpected behavior in any Atlassian product, JAC is the platform to report it.
Request New Features: If you have a feature request or a suggestion for improving Atlassian products, JAC is the place to voice your ideas.
Track Feature Requests and Enhancements: Stay informed about feature requests and enhancements proposed by other users.
Monitor Issue Resolutions: If you've reported an issue or requested a feature, you can track its status and receive updates on its resolution.
Examples of JAC resources
www.atlassian.com
www.atlassian.com (also known ‘WAC’) include cloud and data center comparison, information about cloud migrations and related public roadmap
Atlassian Community
A global forum to consult Atlassian enthusiasts, ask questions, read general announcements, and share knowledge and experience.
Consultation with Enthusiasts: The Atlassian Community serves as a dynamic hub where you can connect with like-minded individuals, industry experts, and seasoned Atlassian users from across the globe.
Q&A Platform: The community's Q&A section is the perfect space to seek answers. Post your queries, and benefit from the expertise of fellow users who may have encountered and successfully resolved similar challenges.
Stay Informed with General Announcements: Keep abreast of the latest developments, updates, and announcements related to Atlassian products.
Knowledge and Experience Sharing: Beyond question-and-answer sessions, the Atlassian Community is a vibrant platform for sharing knowledge and experiences.
Networking Opportunities: Build a network of connections within the Atlassian ecosystem.
Example of Community resources
Atlassian Developer
Resources to help build connections to the Cloud Migration Assistants (CMAs).
Building Apps and Integrations: The Developer Community is your virtual workspace. Engage with fellow developers, exchange ideas, and get assistance in overcoming development challenges.
Seeking Developer Support: The Developer Community is your 24/7 support network. Ask questions, share your code snippets, or discuss architectural decisions.
Marketplace Insights: Stay updated on Marketplace trends, gain insights into best practices for app development, and explore strategies to optimize your offerings for a broader audience.
Networking with Peers: Connect with a global network of developers who share your passion for Atlassian tool customization.
Lurking and Learning: Even if you're not actively seeking help, the Developer Community is an excellent place to "lurk" and absorb knowledge passively.
Example of Developer resources
Enablement Academy
Enablement Academy is designed to deliver self-paced e-learning, virtual training, and webinars. It provides learning paths, courses, and resources to help users understand Atlassian, its products, and processes
Example of university resources
Atlassian University
Useful resources to help expedite cloud adoption. Free product training, in-depth knowledge courses, and certifications.
Onboarding and Training for New Users: Comprehensive training courses to quickly bring new team members up to speed.
Skill Development and Certification: Atlassian University offers courses and certification programs that cover a range of skill levels and product expertise.
Product Updates and New Features: Atlassian University provides training materials to help users understand and leverage these changes effectively.
Optimizing Workflows and Best Practices: For teams looking to optimize their workflows, Atlassian University offers courses on best practices and advanced usage of Atlassian products.
Continuous Learning and Professional Development: Whether you're an administrator, developer, or end-user, you can access a variety of courses to stay current with best practices and industry trends.