Problem

The Public signup setting is missing from the JIRA Service Desk Configuration page (Administration >> Add-ons >> JIRA Service Desk >> Configuration)

Diagnosis

JIRA Service Desk is updated to the latest compatible version

Cause

JIRA Service Desk is still using the pre-ABP (Agent-base Pricing) license.

Resolution

Upgrade JIRA Service Desk license to Agent-based Pricing

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