When using Service Desk, a custom SLA metric is not completing even after respect the Stop condition.
Cause
An incompatible plugin is affecting the Service Desk's behavior, usually the VertygoSLA, which is now embedded to Service Desk.
When using Service Desk, a custom SLA metric is not completing even after respect the Stop condition.
An incompatible plugin is affecting the Service Desk's behavior, usually the VertygoSLA, which is now embedded to Service Desk.