JIRA Service Desk 1.0 Documentation
Documentation for JIRA Service Desk 1.0.
Documentation for [JIRA Service Desk OnDemand] and [other versions of JIRA Service Desk] is available too. 
This example looks at how you might create a more complex SLA by pausing the time counter during the workflow:
Support wants to complete all issues within 40 hours. Time spent waiting on the customer doesn't count against the 40 hour goal.
SLA configuration
(click to see a larger view)
Example issue workflow
Overview
Content Tools
Apps
Log a request with our support team.
Raise an issue for our developers.
See answers from the community.
Tweet, blog and update our documentation.
Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.