Loom Support AI chat

Loom’s in-app Loom Support chat provides a way for Loom customers to quickly get guidance on Loom. Customers can still browse our documentation or reach out to our Support team via the ‘Contact Support’ tab within the in-app chat.

The chat is powered by Atlassian’s Customer Service Management app and references Loom support resources to respond to questions about products. The feature operates independently of a customer’s licenses or settings and has no access to any customer in-product data.

The Loom Support AI chat uses the following sources to provide information that may help answer your product question:

• Loom-generated content and documentation on www.loom.com/help.

The Loom Support AI chat has no access to and cannot answer questions about:

• Any customer in-product data

• Any customer or user personal data, such as names, addresses, etc.

• User content provided through our websites, such as comments on Loom Community

If your issue is not resolved through your conversation with the Loom Support AI chat and a ticket is opened with our Support team, Loom may store your conversation along with the subsequent Support ticket. Loom may retain and review the conversations you have in the chat feature to improve our products and support services.

Customer is responsible for its use of any output from the Loom Support AI Chat, including determining whether the output is appropriate for customer's use case. If you are unsure we encourage you to reach out to our Support team via the contact form.