Error "No project could be found with key 'xxxx'" on Jira Align Connector
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Integrated Projects display the error message “No project could be found with key 'xxxx'" and nothing syncs between Jira and JA.
Diagnosis
When checking Admin > Jira Settings > Jira Setup, a warning on the Project name is displayed with the message “No project could be found with key 'x'".
Cause
There are 2 possible causes for the error:
1 - The connector user doesn't have permission to Browse Projects
2 - The PAT/API token for the connector’s user is expired/invalid
Solution
1 - To check if the problem is related to permission, they can use the Permission Helper, as detailed on the doc Error "Field 'xxx' cannot be set. It is not on the appropriate screen, or unknown" on Jira Align Connector and add it as needed.
2 - For the second case, they can check the details of the token as described in the HELP article https://help.jiraalign.com/hc/en-us/articles/115000088453-Jira-integration-setup#authenticationtypes , and issue a new one as needed.
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