Supported Platforms

This page lists the supported platforms for JIRA 6.4 only. If a particular platform or a particular platform's version is not noted on this page, then we do not support it for JIRA 6.4.

Using a different version of JIRA? Check out the following pages instead:

  Supported platforms for other JIRA versions...

Further information:

  • Please also ensure you have read the JIRA Requirements page, since not all the platforms listed below may be required for your specific JIRA setup.
  • Please read End of Support Announcements for JIRA for important information regarding the end of support for various platforms and browsers when used with JIRA.
  • If you use JIRA Data Center, each node in your environment must meet these requirements. For more information, see JIRA Data Center.

Supported platforms for JIRA 6.4

  Supported platform(s) Supported version(s) Notes
Java platforms Oracle JDK / JRE (formerly Sun JDK / JRE)
  • Java 7
  • Java 8
  • There is a known issue with Java 1.8.0_25 and 1.8.0_31. We don't recommend running JIRA on these versions.
Operating systems Microsoft Windows  
  • JIRA is a pure Java-based application and should run on any supported operating system, provided that the JDK / JRE requirements are satisfied.
  • Please see here for information on Anti-Virus in JIRA applications
Linux / Solaris  
  • JIRA is a pure Java-based application and should run on any supported operating system, provided that the JDK / JRE requirements are satisfied.
  • Atlassian only officially supports JIRA running on x86 hardware and 64-bit derivatives of x86 hardware. If you are installing JIRA from an archive, you should create a dedicated user account on the operating system to run JIRA, since JIRA runs as the user it is invoked under and therefore can potentially be abused.
  • Although the JIRA Linux Installer is designed to install successfully on all 'flavours' of Linux, we only test the JIRA Linux Installer on CentOS Linux. If you encounter problems with the JIRA Linux Installer on your particular flavour of Linux, we recommend installing JIRA on Linux from an archive file.
  • Network storage locations are not supported due to Lucene requirements (such as NFS mounts). Please see the IndexWriter docs for further info.
Virtualisation VMware   
  • Please read our Virtualizing JIRA (JIRA on VMware) guide for information on the required configuration of VMWare.
  • We are unable to provide any support for VMWare itself.
  • All of the operating systems listed in the 'Operating systems' rows above are supported for VMware.
Application servers Apache Tomcat
  • 7.0.55
  • Deploying multiple Atlassian applications in a single Tomcat container is not supported. Please see Deploying Multiple Atlassian Applications in a Single Tomcat Container for reasons why we do not support this configuration.
  • Whilst JIRA may work with other versions of Apache Tomcat 6 & 7, it has not been tested on them and may cause problems. We recommend using these versions.
Mail servers    
  • SMTP servers must be able to support the multipart content type.
Database encoding UTF-8  
  • More explicit details on collation can be found on the individual configuration documentation for each database.
Databases Oracle
  • Using Advanced Compression Option (ACO) is not supported.
MySQL
  • We support 5 series GA releases from 5.1 to 5.6.x.
  • The MySQL driver is no longer bundled with JIRA, as of JIRA 5.2. Please see the JIRA 5.2 Upgrade Notes for reasons why we do not bundle this driver.
  • MariaDB and PerconaDB are proven to cause problems with JIRA applications.
  • MySQL 5.0.x is not supported as it is essentially EOL and only covered under Oracle Sustaining Support.
  • We recommend running MySQL in strict mode.
  • JIRA does not support 4 byte characters, regardless of MySQL version.
    • If you must use 4 byte characters, we recommend you use PostgreSQL.
PostgreSQL  
Microsoft SQL Server
  • Express Editions are not supported.
HSQLDB
  • Supported for evaluation use only
  • JIRA ships with a built-in database (HyperSQL DataBase or HSQLDB). While this database is suitable for evaluation purposes, it is susceptible to data loss during system crashes. Hence, for production environments we strongly recommend that you configure JIRA to use an external database.
Web Browsers Chrome
  • Latest stable version supported
  • Minimum screen resolution of 1024 x 768 (when browsers are maximised).
  • Please refer to our Security Bugfix Policy on fixing browser issues.
Microsoft Internet Explorer 
  • 9.0
  • 10.0
  • 11.0
  • Minimum screen resolution of 1024 x 768 (when browsers are maximised).
  • Please refer to our Security Bugfix Policy on fixing browser issues.
  • 'Compatibility View' is not supported.
  • JIRA Agile gadgets do not work in Internet Explorer 9.0. We recommend that you upgrade to Internet Explorer 10.0 or later, as we will remove support for the rest of JIRA Agile on Internet Explorer 9.0 soon.

Mozilla Firefox

  • Latest stable version supported
  • Minimum screen resolution of 1024 x 768 (when browsers are maximised).
  • Please refer to our Security Bugfix Policy on fixing browser issues.

Safari

  • Latest stable version supported on Mac OS X only
  • Minimum screen resolution of 1024 x 768 (when browsers are maximised).
  • Please refer to our Security Bugfix Policy on fixing browser issues.
Mobile
  • Mobile Safari (iOS, iPod touch and iPhone only) — Latest stable version
  • Android — The default browser on Android 4.0.3 (Ice Cream Sandwich)
Mobile devices are only supported on the Mobile views.

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