'Can't show the site list' error in the Jira Server mobile app

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The Jira Server mobile app throws the following error when user tries to access the login screen

Something went wrong

Can’t show the site list. This may be due to a problem with your MDM app configuration. 

Cause

When you deploy Jira using a Mobile Device Management (MDM) solution, it is possible to pre-populate a list of Jira site URLs to help users log in more quickly. This is done via an app configuration key value pair. 

This error appears when the value corresponding to the "sites" key has not been entered correctly. 


Mobile Device Management support for the Jira Server iOS app is currently in beta. This feature is not yet fully supported.


Resolution

This is likely due to a problem with the app config. In your Mobile Device Management solution go to the App Configuration settings and check:

  • Your URLs are correctly formatted, including https:// and match the base URL set in your Jira application exactly, including the context path.
  • You've copied our code example exactly, including all punctuation, square brackets and braces. If you've provided a list of URLs, make sure there is a comma between each. 

    [
     {"title": “My Jira Site”, "baseURL": "https://jira.example.com"} , 
     {"title": “Bug Tracker“, "baseURL": "https://bugs.example.com/jira"}
    ]

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Not an admin? Send this page to your Jira administrator and ask them to investigate the issue for you.



Last modified on Sep 6, 2019

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