Cannot see users in assignee or reporter fields in Jira
Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The Assignee, Reporter, or other user picker fields don't show users in the drop-down.
Attempting to manually assign a user results in an error: "Assignee: Failed to set field"
Grant Browse Users and Groups global permission
The affected user must have Browse users and groups global permission in order to find users in any user picker field drop-down.
- Go to the
Settings > System > Global Permissions
Ensure that the necessary groups are granted to the Browse users and groups global permission