Cannot Find Users in Assignee or Reporter Fields

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Symptoms

  1. The Assignee and Reporter fields do not find users in the auto-complete drop-down
  2. Attempting to manually assign a user results in an error: "Assignee: Failed to set field"

Cause

The JIRA Software "Browse User" Global Permission is required to find users in the auto-complete drop-down.

Resolution

  1. Go to the JIRA Software Administration Console > System > Global Permissions
  2. Ensure that the necessary groups are granted to the "Browse Users" global permission

Last modified on Feb 26, 2016

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