Issue Creation from Unknown Email Addresses
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
In Jira, it's possible to receive requests via email from unknown users, but the request will be created depending on the configuration.
Understand Jira's unknown user behavior
This diagram illustrates how Jira processes incoming emails to create Jira issues, handling both known and unknown senders.
The following process applies to Jira only. For Jira Service Management please see Receive requests from an email address.
For more detailed information:
Last modified on Jan 3, 2025
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