Resolution

• Stop JIRA
• Create a file named 'jira-config.properties' in your JIRA Home Directory.
• Add the following line to the file:

user.keyboard.shortcuts.disabled = true

• Start JIRA
  
  
   Please note this will also impact the Administrator 'g' + 'g' feature and requires a JIRA restart. There is an open feature request to disable this globally: JRA-34640 - Getting issue details... STATUS .