Jira debug logging reference

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Purpose

This article serves as a reference to Support Engineers and Jira admins to identify which packages need to have DEBUG logging enabled while troubleshooting issues in Jira. 

Logging levels can be configured in Jira as indicated in Change logging levels in Jira Server.

Reference table

Operation

Package(s)

Ref/Notes

Cache replication

com.atlassian.jira.cluster.cache.ehcache

Class: BlockingParallelCacheReplicator

Directory sync

com.atlassian.jira.crowd
com.atlassian.crowd


Disaster Recovery Replication

com.atlassian.jira.cluster.disasterrecovery


DVCS sync

com.atlassian.jira.plugins.dvcs

Class: RepositorySyncServiceImpl

External (delegated) directory authentication

com.atlassian.crowd.directory

Class: DelegatedAuthenticationDirectory

Index replication

com.atlassian.jira.index.ha

Class: DefaultIndexRecoveryManager

Indexing

com.atlassian.jira.index
com.atlassian.jira.issue.index


Lexorank balancing

com.atlassian.greenhopper.service.lexorank
com.atlassian.greenhopper.manager.lexorank


Mail

com.atlassian.mail
com.atlassian.mail.incoming


Service Management SLAs

com.atlassian.servicedesk.internal.sla


SQL

net.java.ao.sql


XML restore

com.atlassian.jira.bc.dataimport


WebHookscom.atlassian.webhooksRef.: How to collect data to troubleshoot WebHook failure in Jira
Microsoft Teamscom.microsoft.teams.lifecycle
com.microsoft.teams.lifecycle.scheduler
com.microsoft.teams.oauth
com.microsoft.teams.service



DescriptionWhat package should I enabled debug logging for when investigating issues in Jira.
ProductJira Core, Jira Software, Jira Service Desk
Last modified on Feb 1, 2023

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