Can't delete attachments from service requests in JSM Cloud

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Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When trying to delete an attachment from the attachments section in the tickets, agents don't see the delete option.


example of jira attachments section. the delete option doesn't appear in the dropdown selector.

Remove attachments from the description or comment section

Attachments added via description or as a comment can't be deleted from the Attachments section of a request.

Instead, to delete the attachments:

  1. Go to your JSM Project > Queue.
  2. Find the issue with the attachments added.
  3. Edit the description field or the relevant comment and delete the attachment.

Make sure your user is included in the Users / Groups that have the Delete Attachments Project permission.

  





Last modified on Jun 25, 2025

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