SSL connections fail from Jira server to external systems

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

  1. When sending a test email via an SSL connection, mail will not be sent.
  2. JIRA applications will be unable to access the UPM to install or upgrade plugins. 

The following appears in the atlassian-jira.log:

com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
   at com.sun.jersey.client.apache.ApacheHttpClientHandler.handle(ApacheHttpClientHandler.java:202)
   at com.sun.jersey.api.client.Client.handle(Client.java:365)
   at com.sun.jersey.api.client.WebResource.handle(WebResource.java:556)
   at com.sun.jersey.api.client.WebResource.get(WebResource.java:178)
   at com.atlassian.plugins.client.service.product.ProductServiceClientImpl.getProductVersionsAfterVersion(ProductServiceClientImpl.java:82)
   at com.atlassian.upm.pac.PacClientImpl.getProductUpgrades(PacClientImpl.java:111)
   at com.atlassian.upm.rest.resources.ProductUpgradesResource.get(ProductUpgradesResource.java:39)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
   at java.lang.reflect.Method.invoke(Unknown Source)
   at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:206)
   at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:90)
   at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
   at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
   at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
   at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:98)
   at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.access$100(DispatchProviderHelper.java:28)
   at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:202)
   ...
Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
   ...
Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
   ...
Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty

Cause

The JVM cannot find the javax.net.ssl.trustStore required for SSL, it does not contain the required certificates, or it isn't in the expected format.

For standard installations, we do not recommend this JVM argument is used, and rather your certificates are added to the JVM's default keystore, which is typically located in $JAVA_HOME/jre/lib/security/cacerts or the keystore used by your Tomcat, as in our Running JIRA over SSL or HTTPS documentation.
On that case, make sure the user running the Jira process has the proper permissions to access the cacerts file.

Resolution

Follow our Connecting to SSL services documentation. This will guide you through obtaining the certificate of the service you're accessing and importing it into the recommended Java keystore.

If using Java 8, it might be necessary to convert the default keystore from PKCS to JKS, with a command such as:

keytool -importkeystore -srckeystore cacerts -destkeystore cacerts.jks -deststoretype JKS
tip/resting Created with Sketch.

 If you're using a non-standard keystore, such as the one specified in Tomcat, please import the certificate into that keystore.

Last modified on Oct 27, 2021

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.