Confluence crashes when importing Word documents
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Problem
Importing a Word document with embedded images can sometimes result in OutOfMemory errors. Confluence Cloud automatically recovers from this errors but a new import attempt will cause another crash even if memory is added to Confluence.
Diagnosis
Environment
- Confluence Cloud
Diagnostic Steps
- Using the "Import Word Document" option, returns System Unavailable caused by Confluence running out of memory.
Cause
- CONF-21717Getting issue details... STATUS
Workaround
Use Confluence Pandoc Connect free add-on.
It extends the import functionality and addresses memory handling problems that adds stability to Confluence Cloud imports.
To install, follow the Installation notes in the Marketplace.
Please note that although the add-on is Unsupported by Atlassian we recommend it's usage while the Confluence bug is being addressed.