Managing the email channel

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After you set up your email channel, you can control when Jira connects to your mail server and filters relevant emails into your service desk projects. You can also view logging information directly in Jira to check on the status of your mail server connection. 

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Manage global mail settings

There are two global mail settings - email puller and email processor - that are used only by Jira Service Desk and do not impact any email settings you have set up for Jira. Email puller connects to your mail servers every minute and pulls the email data into the database. Emails with attachments larger than 25MB will not be pulled. Email processor filters the emails (e.g. to remove auto-replies and spam) using information stored in the database.

You can access these settings by going to  > System > Global mail settings.

Manage the email channel for multiple service desk projects

Jira administrators can manage the email channels for all of the service desks in the system. To manage the email channels, Choose > Applications. Scroll down to the Jira Service Desk section and choose Email requests. 

On the Email requests page, you can choose how your service desk formats emailed comments. You can also check your email channel connections and view the logs for each channel. Note that logging information older than 6 months is deleted daily.  

Last modified on Sep 13, 2017

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