Managing the email channel

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After you set up your email channel, you can change how emails are parsed, view logs, or check the email connection for any email channel on the site. 

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Manage the email channel for multiple service desk projects

To manage the email channels:

  1. Choose  > Settings > Applications.
  2. Under Jira Service Desk, select Email requests

Strip quotes

This setting controls whether emailed comments contain the entire email thread, or just the most recent reply.

Parse HTML emails

Choose whether HTML emails display in wiki markup or plain text.

View status and logs

Under Email addresses, you can view the status of each email channel on your service desk site, view logs, or delete a channel.

Last modified on Jul 27, 2018

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