If you have setup Confluence to:

  • delegate user management to JIRA (as per our documentation here) or
  • use LDAP/Active directcory authentication (as per our documentation here)

Then you will need to make the following changes to your osuser.xml file:

  1. replace
    com.atlassian.confluence.user.providers.Caching
    with
    bucket.user.providers.Caching
    Doing this will effectively convert the following:
    com.atlassian.confluence.user.providers.CachingCredentialsProvider
    com.atlassian.confluence.user.providers.CachingAccessProvider
    com.atlassian.confluence.user.providers.CachingProfileProvider
    
    to
    bucket.user.providers.CachingCredentialsProvider
    bucket.user.providers.CachingAccessProvider
    bucket.user.providers.CachingProfileProvider
    
  2. and replace
    com.atlassian.confluence.user.ConfluenceHibernateConfigProvider
    with
    bucket.user.BucketHibernateConfigProvider

Alternatively

You can just reconfigure the new osuser.xml with your changes.