Documentation for Crowd 1.6. Documentation for other versions of Crowd is available too.

When you import users from an LDAP directory into a Delegated Authentication directory, the Delegated Authentication directory stores the usernames in lower case.

If you then swap back to using the LDAP directory instead of the Delegated Authentication directory, this may cause problems with data matching in your Crowd-connected applications.

For example:

  • Let's say John Smith has username JSmith in the original LDAP directory.
  • When you import the users, the Delegated Authentication directory will contain username jsmith.
  • When John Smith contributes content to a Crowd-connected application such as Confluence or JIRA, the content will be attributed to username jsmith.
  • If you now swap back to the LDAP directory which allows case-sensitive usernames, John Smith will be logged in as JSmith. There may be problems matching his contributed data in Confluence, JIRA or other Crowd-connected applications.

Crowd 1.6.1 and above provide support for providing lower-case usernames to applications. If you are swapping back to an LDAP directory and experiencing the problems detailed above, please turn this option on.

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