Troubleshooting CrowdID

If you are experiencing issues with Crowd's OpenID server (CrowdID), please take the following steps to help diagnose the problem:

Step 1: Change the logging for Crowd's OpenID server and client.

• Change the openid package from INFO to DEBUG in CROWD/crowd-openidserver-webapp/WEB-INF/classes/log4j.properties

  #####################################################
  # CROWD - CLASS-SPECIFIC LOGGING LEVELS
  #####################################################
  
  # Set the following lines to DEBUG to enable logging on incoming, outgoing and fault SOAP messages
  log4j.logger.com.atlassian.crowd.integration.service.soap.xfire.XFireInLoggingMethodHandler=WARN
  log4j.logger.com.atlassian.crowd.integration.service.soap.xfire.XFireOutLoggingMethodHandler=WARN
  log4j.logger.com.atlassian.crowd.integration.service.soap.xfire.XFireFaultLoggingMethodHandler=WARN
  
  log4j.logger.com.atlassian.crowd.openid=DEBUG
  
  log4j.logger.com.atlassian.crowd=INFO
  

• Change the openid package from INFO to DEBUG in CROWD/crowd-openidclient-webapp/WEB-INF/classes/log4j.properties

  #####################################################
  # CROWD - CLASS-SPECIFIC LOGGING LEVELS
  #####################################################
  
  log4j.logger.com.atlassian.crowd.openid=DEBUG
  
  log4j.logger.com.atlassian.crowd=INFO
  

Step 2: Test CrowdID with the bundled OpenID client:

• http://<your Crowd URL>:<Crowd port>/openidclient/

If these tests are not successful, attach the atlassian-crowd-openid-client.log and atlassian-crowd.openid-server.log files (in the same location specified by this guide) to a support issue at http://support.atlassian.com. Note the username of the account tested.

Step 3: Test CrowdID with your OpenID application:

If these tests are not successful, attach the atlassian-crowd-openid-client.log and atlassian-crowd.openid-server.log files (in the same location specified by this guide) to a support issue at http://support.atlassian.com. Note the username of the account tested and the OpenID application you are attempting to use.