Documentation for JIRA 4.0. Documentation for other versions of JIRA is available too.

JIRA Administrators FAQ

Created by MarkC, last updated by Andrew on Jun 03, 2011 1 minute read

JIRA Administrators FAQ

Usage FAQ

Adding custom content to the front page
Allow editing of Closed Issues
Allowing users to create issues anonymously
Anonymising data
Asking for an attachment on the Create Issue page
Associating a new screen with issue operations — When you spend some quality time creating a new screen with custom fields, you want to make people use it. This quick and dirty how-to helps make your screen implementation dreams come true!
Can I store customer details, like company, address and contact information, in JIRA?
Change JIRA Browser Icon
Changing Custom Field Types
Changing JIRA's log output — A common task when identifying JIRA problems is to turn up the log level, to get more debug-level logs.
- Logging email protocol details — How to enable email protocol (SMTP, IMAP, POP) logging in JIRA
Changing Templates Used by Export to Excel from the Issue Navigator
Changing the default attachment size limit
Changing the Default Order for Comments from Ascending to Descending
Changing the default session timeout
Changing the Due Date input format
Changing the Issue Key format
Changing the Project Key
Changing the Size and Content of the Components Select List
Changing the Size of the Fix Versions and Affects Versions Select List
Changing the Size of the Text Area Custom Field
Changing the Temporary Directory
Changing the username in JIRA
Commonly Asked CSV Questions and Known Issues
Configure the Destination Step After Issue Creation
Configuring project specific security
- Controlling project visibility
- Using Project Level Security with Project Roles — This tutorial provides a step-by-step guide for creating project roles and using them in an issue security scheme. We recommend creating a test project and two test users for this tutorial.
- Using Project Level Security with User Groups
Connecting to SSL services
Creating a Custom Workflow
Creating an Unassigned Issue
Creating Issues via direct HTML links
Current Reporter Browse Project Permission
Custom field column not visible in Issue Navigator
CVS ssh Jira Integration
Disabling Remember My Login on this Computer
Displaying a Field Based on Another Field Selection
Editing a custom field option
Escalating issues (or sending email notifications) when the set turnaround time is exceeded
Extra CSV Import Features
Field Layout Schemes in JIRA 3.x
Finding the Id for Issue Types
Finding the Support Entitlement Number (SEN)
Group Name Guidelines for JIRA
How can I control the editing of issue fields via workflow?
- Using a Workflow to control edit of an issue by changing Workflow XML
- Using Templates to control edit of an issue
How do I assign issues to multiple users?
How do I change the constraints on historical time parameters in gadgets?
How do I delete a user account?
How do I disable Firebug for JIRA?
How do I unlock my JIRA home directory?
How do I upgrade my Greenhopper License for JIRA 4.0 Enterprise Hosted on my.atlassian.com?
How Do I Use an SSL Certificate Generated Using openssl?
How is JIRA pronounced?
How the CreateOrCommentHandler works?
How to clear the resolution field when the issue is reopened
How to configure sub-task to have a specific screen?
How to create a download link to a file
How to disable the Resolve issue screen while resolving issues
How to display a different format for the Number customfield
How to display custom field of the sub-task in the parent issue screen?
How to ensure the Road Map tab is visible
How to have long component version names display properly in the Issue Navigator
How to Remove 'NONE' from a Select List Custom Field
How to Rename the 'Priority' Field in the Issue Navigator
How to re-order the list of issue operation in an issue
How to resize Free Text Field customfield
How to search by number range in the Issue Navigator
Importing data
Importing user from LDAP
- Neat JIRA LDAP tricks — Gianugo has an interesting blog up about how to take the pain out of migrating users from LDAP http://www.rabellino.it/blog/?p=58
International characters in notification email subjects
JIRA as a Support System
- Jelly Escalation
- Simple Escalation
Letting customers only create issues — This page describes a minor JIRA modification which redirects users to an arbitrary page after creating issues (and potentially other operations). It is mainly of interest to JIRA Professional and Standard users.
Limiting the number of issues returned from a search view such as an RSS feed
Linking to local file under Firefox
Login problems
Mail error - Unable to relay
Migrating JIRA to Another Server
Obsolete guides — Administration guides applying to older versions of JIRA
- Changing scope of existing custom fields
- Large text fields in Oracle
- Removing invalid characters from XML backups — In older versions of JIRA it was possible to cut & paste text containing control characters into JIRA issue fields. This causes problems, because JIRA's backup format is XML, and XML does not allow for the storage of most control characters .
Outward Link Description and Inward Link Description
Parsing utf-7 emails
Plans for JIRA's LDAP integration
Project-specific email templates
QuickSearch guesses the issue key prefix (sometimes)
Receiving a Daily Summary of Updated Issues
Removing Commas for Values Held in Number Field Custom Field Type
Removing NONE from the Issue Security Drop-Down List
Re-order workflow transactions
Resolved issues appearing in Open issues filters
Restricting the Visibility of Worklog on an Issue
Retrieving the JIRA Administrator
Scheme Entity Relations Map — This diagram illustrates the relationships between various JIRA entities and schemes.
Sending a JIRA data backup to support
Setting Assignee for Issues Created from Email
Single Sign-on
Tracking the Time Taken for Each Workflow Transition
Translating JIRA
Troubleshooting Issue Creation Via Email — Use this excerpt to provide a brief explanation of what this how-to will do.
Troubleshoot Mail Notification Problems
User access logging — How to track user actions with page access logging
Using JIRA to Manage reusable modules
Using validators to make custom fields required on transition screens — Use the 'Fields Required' workflow validator that is packaged in the JIRA Suite Utilities https://plugins.atlassian.com/plugin/details/5048.
We already have users & groups defined elsewhere - can JIRA make use of these?
What does JIRA mean?
Where are the JIRA logs? — A decision tree for finding JIRA logs on your system
Why doesn't JIRA have a Severity field like Bugzilla?
Workflow Properties
XML format for import & export files

Support Policies

Performance FAQ

Installation Notes

Atlassian Gadgets Diagnostic Plugin
Configure JIRA as service on Mac OS X
Configuring IIS with Tomcat
Database Notes — These pages contain notes on configuring JIRA with various databases.
Deploying JIRA in a clustered environment
Installation Troubleshooting Guide
Installing a LDAP server on Debian Linux for use with JIRA
Installing Java on Ubuntu or Debian
java.lang.NoClassDefFoundError
JVM and Appserver configuration info
- Causes of OutOfMemoryErrors — When memory problems do occur, the following checklist can help you identify the cause.
- Issues with tomcat 4.x mail and activation jars
Known Java Issues — Before installing Java, please take a look at this page for any existing issues.
LicenseFactory error after upgrading JIRA
Licensing
Logging request headers
Solaris ClassNotFoundException
Transaction Isolation Change exceptions with JBoss
Windows cannot find -Xms128m

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