Documentation for JIRA 4.4. Documentation for other versions of JIRA is available too.

To enable JIRA to create comments and issues from email, you need to first configure JIRA to receive email via POP or IMAP as described below.

(warning) The information on this page does not apply to JIRA OnDemand.

Adding a POP or IMAP Mail Server

  1. Log in as a user with the 'JIRA Administrators' global permission.
  2. Select 'Administration' > 'System' > 'Mail' > 'Mail Servers'.
    (tick) Keyboard shortcut: 'g' + 'g' + type 'ma'
  3. Click "Configure new POP / IMAP mail server".

  4. This will display the "Add POP / IMAP Mail Server" screen (see below). Complete the fields as follows:

    Name

    An arbitrary name to associate with this email server configuration.

    Description

    (Optional) Email server description.

    Protocol

    Choose from POP, SECURE_POP, IMAP or SECURE_IMAP.

    Host name

    The subject of emails sent from this server will use this string as a prefix. This is useful for your users so that they can filter their email.

    POP port

    (Optional) The port to use to retrieve mail from your POP / IMAP account. Leave blank for default.
    Defaults are: POP: 110; SECURE_POP: 995; IMAP: 143; SECURE_IMAP: 993.

    Timeout

    Timeout (in milliseconds).
    0 or negative values indicate infinite timeout.
    Leave blank for default (10000 mSecs).

    Username

    The username used to authenticate your POP / IMAP account.

    Password

    The password for your POP / IMAP account.

Screenshot: Add POP / IMAP Mail Server



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