Documentation for JIRA 5.0. Documentation for other versions of JIRA is available too. 
For more articles, please see the JIRA Knowledge Base.
The information on the FAQs linked below may not apply to JIRA OnDemand.
JIRA Administrators FAQ
Performance FAQ
Usage FAQ
- Modifying the JIRA Footer
- 'Road Map', 'Change Log ', and 'Versions' Project Tabs Are Not Visible
- Adding custom content to the front page
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising JIRA Data
- Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
- Asking for an attachment on the Create Issue page
- Automatically Populate Timezone from a Created Issue
- Can I store customer details, like company, address and contact information, in JIRA?
- Change JIRA Browser Icon
- Changing Custom Field Types
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default attachment size limit
- Changing the default session timeout
- Changing the Default Tab Panel from Comments to All
- Changing the Due Date Input Format
- Changing the Project Key
- Changing the Project Key Format
- Changing the Size and Content of the Components Select List
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Changing Usernames in JIRA
- Configuring project specific security
- Controlling project visibility
- Using Project Level Security with Project Roles — This tutorial provides a step-by-step guide for creating project roles and using them in an issue security scheme. We recommend creating a test project and two test users for this tutorial.
- Using Project Level Security with User Groups
- Connecting to SSL services
- Creating a Custom Workflow
- Creating an Unassigned Issue
- Creating Issues via direct HTML links
- Current Reporter Browse Project Permission
- CVS ssh Jira Integration
- Disabling Form Token Checking
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Escalating issues (or sending email notifications) when the set turnaround time is exceeded
- Field Layout Schemes in JIRA 3.x
- Fields Allowing Custom HTML or JavaScript
- Finding the Id for Issue Types
- Group Name Guidelines for JIRA
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users
- How do I delete a user account?
- How do I disable Firebug for JIRA?
- How Do I Use an SSL Certificate Generated Using openssl?
- How the CreateOrCommentHandler works?
- How to change Multi Select Custom field size using script
- How to change the location of stdout and stderr logs
- How to clear the resolution field when the issue is reopened
- How to configure sub-task to have a specific screen?
- How to convert types using Jelly
- How to create a download link to a file
- How to disable the Resolve issue screen while resolving issues
- How to display a different format for the Number customfield
- How to ensure the Road Map tab is visible
- How to Get Unicode 'non-ASCII' Characters in HTTPS URL to Appear Correctly
- How to have long component version names display properly in the Issue Navigator
- How to Remove 'NONE' from a Select List Custom Field
- How to Rename the 'Priority' Field in the Issue Navigator
- How to re-order statuses
- How to re-order the list of issue operation in an issue
- How to resize Free Text Field customfield
- How to resize the 'Components' and 'Affects Versions' fields in the Issue Navigator
- How to Restrict the Subversion Commits Tab to Selected Projects or Users
- How to search by number range in the Issue Navigator
- How to show a transition only when the Assignee is different from the Current User
- Importing data
- Importing user from LDAP
- Neat JIRA LDAP tricks — Gianugo has an interesting blog up about how to take the pain out of migrating users from LDAP http://www.rabellino.it/blog/?p=58
- JIRA as a Support System
- Letting customers only create issues — This page describes a minor JIRA modification which redirects users to an arbitrary page after creating issues (and potentially other operations). It is mainly of interest to JIRA Professional and Standard users.
- Linking to local file under Firefox
- Login problems
- Mail error - Unable to relay
- Making JIRA login case insensitive for JIRA 3.13.x
- Outward Link Description and Inward Link Description
- Parsing utf-7 emails
- Project-specific email templates
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving a Daily Summary of Updated Issues
- Recieving Notification for Select Issues or Updates
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing invalid characters from XML backups — In older versions of JIRA it was possible to cut & paste text containing control characters into JIRA issue fields. This causes problems, because JIRA's backup format is XML, and XML does not allow for the storage of most control characters .
- Removing NONE from the Issue Security Drop-Down List
- Re-order workflow transactions
- Resolved issues appearing in Open issues filters
- Restricting the Visibility of Worklog on an Issue
- Retrieving the JIRA Administrator
- Scheme Entity Relations Map — This diagram illustrates the relationships between various JIRA entities and schemes.
- Sending JIRA Data to Support
- Setting Additional Fields for Issues Created from Email
- Setting a Default Value in the Description Field
- Setting Priority field value based on customfield value
- Showing Extended Timestamp in the Created Column of the Issue Navigator
- Single Sign-on
- Tracking the Time Taken for Each Workflow Transition
- Troubleshooting Issue Creation Via Email
- Using JIRA to Manage reusable modules
- Using validators to make custom fields required on transition screens — Use the 'Fields Required' workflow validator that is packaged in the JIRA Suite Utilities https://plugins.atlassian.com/plugin/details/5048.
- We already have users & groups defined elsewhere - can JIRA make use of these?
- Where are the application server logs? — A decision tree for finding JIRA logs on your system
- Why doesn't JIRA have a Severity field like Bugzilla?
- Workflows Guidebook
- XML format for import & export files
- Why Do Linked Issues in JIRA Appear with a Strike-Through
- How to Enable the FishEye Plugin from the Plugin Administration Screen
- How to Add the Priority Field Into the Email Subject
- How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
- How to Make a Federated JIRA Instance
- How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
- Automatic Escalation of issues
- How to Activate Header Row for Subtask List in Issue Detail View
- How to Limit the Number of Characters Entered in a Summary Field
- JIRA's Timestamp Doesn't Match the System Time
- How to Attach a File During Issue Creation
- How to Remove Duplicate Entries for Names and Groups
- How to Export Users to CSV from JIRA
- How Come JIRA does Not Show Direct SQL Data Modifications
- How to get JIRA Pages to Render when URL Contains an Underscore
- Certain Action Words Show Incorrect Language Translations
- How to disable or enable the GOT FEEDBACK button
- Changing the number of users synchronised from LDAP to JIRA
- How do I reduce my user count in JIRA
Installation Notes
- Configuring IIS with Tomcat
- Database Notes — These pages contain notes on configuring JIRA with various databases.
- Database limitations on number of projects
- JIRA and HSQL
- Running SQL commands in a HSQL database — On rare occasions, one may wish to run raw SQL queries on a JIRA or Confluence database. This page describes how to obtain a SQL console for hsqldb http://hsqldb.sf.net databases, which are built into JIRA and Confluence for evaluation purposes.
- JIRA and MS SQL Server 2005
- JIRA and MS SQL Server 2008
- JIRA and MySQL
- Configuring MySQL 5.1 to store non-ASCII characters
- JIRA Cannot Connect to MySQL with Named Pipes Enabled
- JIRA Cannot Create Issues when Using MySQL with Binary Logging
- MySQL Administrator and Data Truncation Errors
- MySQL Data Access Exception - Errcode - 17 occurs with JIRA
- Setting Up a MySQL Database on Linux for JIRA
- JIRA and Oracle
- Configuring Datasource for Oracle 10g JDBC drivers
- Restoring data using I-Net (Oranxo) Driver for Oracle
- Store Workflow on Disk with Oracle 8 — A workaround for the problem of > 4000 character workflows in Oracle 8 is to store these on disk, instead of in the database.
- JIRA and PostgreSQL
- Incorrect database type specified
- Restarting JIRA from the Setup Wizard
- How to Set Up SMTP Relay in Exchange 2007
- Installation Troubleshooting Guide
- Installing a LDAP server on Debian Linux for use with JIRA
- Installing Java on Ubuntu or Debian
- Installing JIRA on Mac OS X
- Is Clustering or Load Balancing JIRA Possible
- java.lang.NoClassDefFoundError
- JVM and Appserver configuration info
- LicenseFactory error after upgrading JIRA
- Logging request headers
- Running multiple instances of JIRA on one machine
- Solaris ClassNotFoundException
- Windows cannot find -Xms128m
Overview
Content Tools
Apps
See our Getting Help page for details.
Raise an issue for our developers.
See answers from the community.
Tweet, blog and update our documentation.
Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.