Glossary Administrator Agent - JIRA Service Desk Collaborator Customer Customer Portal Issue - JIRA Service Desk Issue type Knowledge base Queue - JIRA Service Desk Report Request Request form Service-level agreement (SLA) SLA tracker On this page Related content No related content found Still need help? The Atlassian Community is here for you. Ask the community Administrators are users with administrative rights for a service desk.In addition to what agents can do, administrators can also: Add agents, collaborators and customers to a service deskRemove agents, collaborators and customers agents from a service deskConfigure request types and the Customer PortalCreate and edit reports Create SLAs for measuring progressConnect a Confluence knowledge base to a service deskConfigure the email channel a service deskAn administrator consumes one JIRA Service Desk license and one JIRA license. Related pagesAgent - JIRA Service DeskCustomerCollaborator Last modified on Sep 9, 2014 Was this helpful? Yes No It wasn't accurate It wasn't clear It wasn't relevant Provide feedback about this article Related content No related content found Powered by Confluence and Scroll Viewport.
