Using the CSI Diagnostics Tool to Test Confluence and SharePoint Connectivity

If you are having trouble connecting to SharePoint from Confluence or to Confluence from SharePoint, you may want to perform some diagnostics to see what the problem is. Attached is a tool called 'CSI Diagnostics' which you can use to test the web services used to connect from SharePoint to Confluence and vice-versa.

The CSI Diagnostics Tool must be run on a Windows computer with the .NET Framework 2.0 installed.

1. Download the attached zip file.
2. Unzip it.
3. Run CSIDiagnostics.exe.

Below are guidelines the options that the tool provides.

On this page:

Testing SharePoint's Ability to Connect to Confluence

Screenshot: Testing Confluence connectivity

Use the 'Confluence Connectivity' tab to test connectivity issues when SharePoint cannot connect to Confluence.

For example, use this tab when you encounter problems on the following SharePoint pages:

• The 'Test Confluence Configuration' button on SharePoint's Confluence Administrative Settings page gives an error.
• The SharePoint web parts give an error.

The 'Test Confluence Settings' button uses the helper API built into the SharePoint feature to test the settings to Confluence. To run this test you must be running this tool on the SharePoint server with the SharePoint Connector features installed.

Testing Confluence's Ability to Connect to SharePoint

Screenshot: Testing SharePoint connectivity

Use the 'SharePoint Connectivity' tab to test connectivity issues when Confluence cannot connect to SharePoint.

For example, use this tab when you encounter problems on the following Confluence pages:

• The 'Test Connection' button on Confluence's SharePoint Admin screen gives an error.
• The sp-list macro gives an error.